Scott Vail Email & Phone Number

Green Cove Springs, Fl, Us

Jacksonville, Florida, United States

United States

Jacksonville, Florida, United States

Clearwater, Fl

Coral Springs, Fl

• Increased productivity by 20% by implementing proactive network, system and user procedures for problem prevention and resolutions. • Led a Team to neutralize an email fraud detection alert which increased effective email communication by 30%.• Increased internet connection speed fivefold by re-configuring firewall for optimum performance• Saved the organization $150 per month by renegotiating Comcast business contract.• Formulated and maintained servers and workstations, including disk storage, user account creation, backups, restores and patching • Implemented a schedule to refresh all outdated hardware • Executed daily connection speed tests for WiFi and LAN network and internet accessibility.• Initiated installations of Office 365 and Windows 7 on 80 computers to ensure all software copies are legal and properly licensed.• Scheduled a 3-year Windows upgrade plan to keep Operating Systems up to date• Developed and managed plans for firewall configurations, virus scanning, spam filtering, etc. • Designed a group policy to filter content for student accounts• Implemented a group policy to keep students from accessing settings that would decrease the performance of the computers• Trained, coached and assisted teachers throughout the year, so they become familiar with the basics of the school’s computer systems, available software and ways to integrate it into the curriculum • Developed and enforced policies related to computer usage • Collaborated with administration to ensure adequate budgets for technology were planned• Collaborated with administration all technology needs and plans which would have significant impact to the organization• Collaborated with Director of Advancement to ensure all technology needs were met regarding fundraising events • Led team to ensure a successful and organized school-wide, mass deployment of hardware.• Designed a prototype website to be visually stimulating while maintaining a user-friendly environment

Coral Springs, Florida

● Provided support to end users relating to hardware and software, computer applications, LAN components● Analyzed and resolved inquiries and issues, always with a focus on appropriate and thorough documentation for future reference and review. ● Translated technological terms to non-technical end users. ● Provided direct and remote network/email/hardware/software diagnostics, support and issue resolution. ● Repaired PCs and laptops, hardware and computer peripherals. ● Upgraded or replaced hardware and software systems.● Replaced and re-soldered power jacks on laptop motherboards.● Installed, organized, tested, maintained, checked and troubleshooted PCs, laptops and interrelated hardware and software.● Implemented and applied solutions, including on-site repair for end users

Sunrise, Florida

● Monitored, responded, and resolved phone and e-mail requests for technical support.● Maintained Help Desk-specific applications and assisted in refining procedures and documentation.● Provided end-user desktop support for computer and LAN related issues● Planned, designed and implemented small business solutions, including desktop, laptop, WAN, LAN, and remote systems. ● Expertly installed, configured, monitored and performed troubleshooting of PC's and related hardware on all OS platforms. ● Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems. ● Resolved Windows, email account, browser, and software-related issues on desktops and laptops. ● Monitored and performed LAN troubleshooting; installed and configured routers and switches.

Master'S Degree, Information Technology Management With Distinction, A+

Bachelor Of Business Administration (B.B.A.), Management Information Systems (Major), Accounting (Minor)

Information Technology path

Certifications, Network+, Security+, Linux+ And Mcse Related Courses

Certification courses for CompTia Security+, Linux+, Cisco CCNA and Microsoft Certified Systems Engineer (MCSE)

Certifications, A+, Network+

Certification courses for CompTia A+, Network+

Bachelor Of Science (B.S.), Marketing