Scott Vanier Email & Phone Number

Lead configuration resource for implementing Building, Engineering, Health, Air Quality, Cannabis and Inspection Permits and Processes for several City and County agencies on the Accela Civic Platform.Perform requirements analysis, story building and core configuration including records, workflows, ASI, ASIT, Fees, Inspections, ACA configuration, scripting and expressions for Permits, Renewals and Amendments. Provide defect resolution during UAT and support customers during go-live.

Albany, New York Area

Executed deliverables in Managed IT, Unified Communications, and Security Services. Led IT help desk & infrastructure support, professional services of hardware, software and infrastructure, as well as oversight of security services consultations and risk assessments to various businesses.

Albany, Ny

Organized a certification program and delivered complex technical training to staff and partner personnel on Accela software product implementation, usage, components, back-end configuration, and Java scripting.

Managed the Accela platform implementation across New York State E-licensing enterprise and various executive government agencies by overseeing the configuration team activities. Collaborated with partners to develop data conversion and custom integrations of applications. Initially hired as senior implementation resource to lead a single agency implementation.

Albany, New York Area

Oversaw the implementation and professional services team of 12 consultants to onboard new customers and drive adoption of existing customers. Collaborated with the team to enhance and streamline processes and improve customer experience. Initially hired to perform implementations, after one year promoted.

Albany, New York Area

Directed the overall system implementation of Autotask across the enterprise including service desk management, project and contract management, CRM, invoicing and workflow automation. Upon completion, oversaw all Voice and IT field projects and administered the lifecycle of projects from engineering to hands-on final delivery.

Saratoga Springs, Ny