Scott Verbracken is a Vice President - Automotive Services at AAA Auto Club Group. He possess expertise in leadership, call centers, process improvement, customer experience, strategy and 33 more skills. Colleagues describe him as "Scott is a detail-orientated Manager who was highly respected by the employee's that worked for him at Global Crossing. I had the privilege to work with Scott before he became the Customer Care Manager and he brought a professionalism to everything he did. When Scott became the Manager of Customer Care, he quickly gained the trust and admiration of those who worked for him and with him. He has a nack for reporting information in a way that everyone can understand and learn from it. Scott listen's to those who come to him with problem's or for advice and is constantly mentoring those who wish to better themselves professionally. I highly recommend Scott!!!"