Proactively aligning people levers to achieve business results.

As an independent, international consultant in the Oil and Gas industry, Mr. Watson provided practical, customer-centric solutions for improving business results. Mr. Watson increased production efficiency from 55% to 95% and leading indicators of safety by 150% through the application and seamless integration of Change Management, Communications, Process Improvement, Training, Organizational Development, Leadership Development, Performance Management, Project Management, and coaching. These efforts resulted in a revenue increase of +$300MM

Fortune 50 CPG (Beverage)Mr. Watson has fulfilled change management and training roles across several business functions (e.g. IT, Supply Chain, Sales).• Developed and executed post-merger change strategy deliverables for field sales function.• Led deployment efforts for large Market-to-Cash ERP initiative.• Mr. Watson led the training/change/deployment effort for an SAP implementation across multiple US manufacturing plants, centralized functions, and Canada. Mr. Watson led the full spectrum of deployment activities including Business Readiness Assessment, Communications, Stakeholder Management, Training Coordination, IT readiness, and go-live support.Fortune 50 TelecommunicationsMr. Watson developed the hiring and retention strategy for multiple call centers. This initiative reduced attrition by 30%, resulting in an annual savings of $3MM. Fortune 50 Healthcare Services and ITMr. Watson worked with senior cross-functional leadership to develop the Training strategy and deployment plan for a SAP CRM implementation.

Led training, change management, and deployment efforts for complex Market-to-Cash ERP initiative.

Change Management/Training Lead for implementation of multiple SAP modules across multiple North American locations.

Mr. Watson led an Oracle Purchase-to-Pay transformation at a Midwestern Utility. Prior to implementing the IT solution, Mr. Watson applied his behavioral change expertise to change purchasing behavior resulting in an average of $1,000,000 in savings per month. Achieved savings in excess of $12MM before the IT portion of the solution was implemented.As part of a Lean/Six Sigma Quality transformation effort for a large federal agency, Mr. Watson led a 2 year transformation effort to better align Headquarters with field operations and provide a dedicated improvement infrastructure. Preparation for the transformation included current state and future state process documentation, gap analysis, Lean/6σ training, measurement, and systems implementation. Mr. Watson also played a pivotal in transforming the quality function across the U.S. (~10,000 employees). As a result, customer satisfaction and internal business measures increased significantly.

Mr. Watson performed deployment activities for an SAP 4.6C implementation of SD, MM, PP, FI, CO, HR and BW. Mr. Watson managed the deployment activities across 20 North American sites, including Mexico. As a part of the Change Management function, he:• Managed and conducted a comprehensive Business Readiness Assessment• Managed process documentation for Supply Chain and HR • Developed and managed the implementation of communications and training plans• Developed Deployment Metrics methodology • Developed Future State roles and responsibilities• Managed organizational design/restructuring activities

Mr. Watson implemented a Organizational Development/Performance Management initiative aimed specifically at producing better business results within a nine-month time frame. To do this, he coached executives on developing, aligning, and cascading Balanced Scorecard metrics targets. He implemented a three-day cascaded training for 300+ managers and supervisors on how to improve business results through process improvement and performance management activities. He trained 15 employees to be performance improvement coaches to support and sustain what was learned in training. Mr. Watson also coached process improvement teams on how to execute new/changed processes. Results indicate an average of 30% improvement on call center and claims measures.Fortune 50 Petrol-Chemical CompanyMr. Watson led the implementation of a centralized Human Resources Call Center. Specifically, he designed, developed, and managed 14 employees in the design and execution of end-to-end design, testing, and training of HR processes to identify process improvement opportunities, training needs, and assess technology integration.Global Engineering and Construction CompanyMr. Watson delivered training, facilitated groups in process redesign, and facilitated groups in the identification and quantification of desired business results. He coached executives on developing pinpointed action plans for supporting change initiatives. Fortune 50 Package Delivery CompanyMr. Watson managed training deployment activities for new computer system used by 3000 Customer Service Representatives. Training consisted of a blend of technical, sales, and interpersonal skills for call center personnel. Mr. Watson designed a variety of training initiatives including instructor-led, learner-controlled, and CBT.International Pharmaceutical CompanyDesigned three-day leadership development course for managers and supervisors. This included performing needs assessment, job analyses, and course development.