-Supply customers with quality solutions to technical issues with a focus on customer satisfaction.-Support customers as a Tier II Analyst, which is tasked with handling more complex technical challenges.-Collaborate closely with technical leads to find solutions to new and unidentified issues with software.-Member of the Premium Support team tasked with resolving issues efficiently and competently for high profile customers.-Take ownership of Secure Support incidents that require working closely with federal agencies and military personnel.-Part of a small group that has taken on supporting new Location Analytics product line.-Collaborate with other analyst to learn ArcGIS for Server in order to better support Location Analytics clients.-Develop solutions for clients that are leveraging the suite of Business Analyst products. -Assist customers face to face at user conferences in an efficient and professional manner.-Present clients with best practices and standard workflows for ArcGIS for Desktop and suites of extensions.-Author technical documents, knowledge based articles, and respond to user forums in an effort to promote proper workflows.-Devise custom solutions and workarounds for clients working with specialized GIS applications. -Submit reproducible bug cases in Esri products to development. -Cooperate with other team members to foster sharing of ideas to resolve client issues quickly.

As a graduate student I have advanced my GIS analysis skills tremendously. I have a well rounded understanding of the interdisciplinary use of GIS as a tool for analysis. Experience utilizing geodatabases, editing, geocoding, network analysis, view-shed analysis, tool programming, linear programming, spatial optimization, vector and raster processing, and overlay analysis. It is my goal to use these skills coupled with my military experience to become a sound GIS professional.

▪ Assisted with the daily operation of Student Veterans Affairs office.▪ Coordinated benefits for newly enrolled veteran students.▪ Operated office in the absence of supervisor.▪ Communicated with veteran students to ensure awareness of processes and outcomes of benefit enrollment.

▪ Served as an Infantryman in a Parachute Infantry Regiment in the 82nd Airborne Division.▪ Conducted combat operations during Operation Iraqi Freedom.▪ Assigned to arms room where personally accountable for weapons and sensitive military equipment.▪ Lead team of 3 personnel with full responsibility for work assignments, performance reviews, disciplinary actions, and overall welfare.▪ Effectively delegated work to other solders and followed orders from superiors with minimal supervision.