Scott Wagemaker Email & Phone Number

Five Dock 2046

As Online Sales Customer Representative, I oversee all aspects of online sales for this women’s fashion onlineretailer. I respond to customer phone and website enquiries, perform up-selling by suggesting additional products forcustomers to purchase, pick and pack orders, and dispatch order shipping.A few highlights of the value I’ve brought Covergirls Fashion, include:• Received recognition for delivering exceptional customer service and receiving high customer satisfaction scores.• Increased online sales by effectively marketing and up-selling products, and providing outstanding customerservice.

Bankstown, New South Wales, Australia

As Co-Owner, Director, Sales and Marketing Representative, and CFO, I directed all aspects of operations andmarketing for multiple locations of this busy hair salon business. I created business development and sales actionplans for target audiences, developed and executed advertising and marketing strategies, oversaw outbound salesand business development efforts, followed up on customer leads and referrals, and prepared and delivered salespresentations and proposals. Also, I acted as project manager for the grand opening of a new salon location, ledbusiness management and operations, created brand positioning, and oversaw operations management of the salons.Also, I managed purchasing and supplier communications.A few highlights of the value I brought to Ladyz Hair Salon, include:• Successfully increased sales by re-branding salon and creating new brand messaging as niche ladies only salonand developing and /executing innovative marketing plan.• Led management of a 12-person staff.• Spearheaded grand opening new salon location in Auburn and successfully led project management ofconstruction and renovations for grand opening.• Managed sourcing and purchasing of hair salon equipment and supplies.