Scott Walden Email & Phone Number

Cambridge, England, United Kingdom

Providing 1st and 2nd line technical support to business customers as part of a growing helpdesk team, troubleshooting issues arising at a client and server level. Microsoft 365 administration including Azure AD, Sharepoint, Exchange and InTune, with other ad hoc duties as required, including some assistance with projects

Providing football data for Football Manager, several times per year to keep data integrity as correct as possible for Boston United FC.

London, England, United Kingdom

A dual role working with both internal and external users.Responsible for general administration of Microsoft products such as Office, Exchange, Intune and Azure/Entra ID including management of documentation and inplementation of policies and settings.Involved with procurement of computer-related assets and responsible for onboarding and offboarding of employees and their assets.Supported internal employees with IT-related issues.2nd-line support for customer issues, including… Show more A dual role working with both internal and external users.Responsible for general administration of Microsoft products such as Office, Exchange, Intune and Azure/Entra ID including management of documentation and inplementation of policies and settings.Involved with procurement of computer-related assets and responsible for onboarding and offboarding of employees and their assets.Supported internal employees with IT-related issues.2nd-line support for customer issues, including resolution management and triage of more complex issues. Ensured thorough and efficient passing of issues to 3rd line support engineers. Managed customer expectations and lead customer/engineer contacts via email and video conferencing.Involved in preparation of numerous data security documentation in preparation for company certification.Helpdesk ticketing system - JIRA (multi-project mode) Show less

Peterborough, United Kingdom

PROMOTED TO TEAM LEADER - MAY 2021Supporting clients, acting as the 1st line of contact. Dealing with internal customers, needing to have excellent time management and customer service skills. Logging issues into the call management system, assisting the Service Desk team to provide a swift resolution, with issues such as password resets, Active Directory and Windows systems support.* PC/Laptop support - hardware diagnoses & configuration* Printer support - hardware… Show more PROMOTED TO TEAM LEADER - MAY 2021Supporting clients, acting as the 1st line of contact. Dealing with internal customers, needing to have excellent time management and customer service skills. Logging issues into the call management system, assisting the Service Desk team to provide a swift resolution, with issues such as password resets, Active Directory and Windows systems support.* PC/Laptop support - hardware diagnoses & configuration* Printer support - hardware diagnoses & configuration* Password resets, user administration* Windows Operating System (XP & Windows 7)* MS Office including MS OutlookHelpdesk ticketing systems - Spiceworks, Freshservice Show less

Lincolnshire

My primary role was 1st line support on a variety of day-to-day issues (via telephone, e-mail, remote-access or in-person), including general computer/printer help, server (including Exchange 2010) and application management, till system administration, in-house purchasing system control and telephony system management. I was the ‘Go-to’ person for technical support.I consider myself an expert in Microsoft Office (especially Excel), Business Intelligence software (Cognos), Active Directory… Show more My primary role was 1st line support on a variety of day-to-day issues (via telephone, e-mail, remote-access or in-person), including general computer/printer help, server (including Exchange 2010) and application management, till system administration, in-house purchasing system control and telephony system management. I was the ‘Go-to’ person for technical support.I consider myself an expert in Microsoft Office (especially Excel), Business Intelligence software (Cognos), Active Directory and database administration (SQL Server). I am excellent at developing professional relationships with users, and I successfully developed and delivered a training course in-house, including Management personnel. I am a keen problem-solver, and received positive feedback on my thoroughness of results. I manage my tasks efficiently, and able to prioritise when necessary.Helpdesk ticketing systems - sahred mailbox, ManageEngine Show less

Boston, Lincolnshire

I began working for the company as a tester of an in-house back office ordering system as my placement module for my BSc Honours degree course at De Montfort University. This was due to last 12 weeks, however, the company asked me to stay on doing the same job through the summer before I returned to university at the start of October 2007. My duties included general testing of software, reporting of issues in-house and to the software-development company as well as general PC support for other… Show more I began working for the company as a tester of an in-house back office ordering system as my placement module for my BSc Honours degree course at De Montfort University. This was due to last 12 weeks, however, the company asked me to stay on doing the same job through the summer before I returned to university at the start of October 2007. My duties included general testing of software, reporting of issues in-house and to the software-development company as well as general PC support for other employees. I also trained an employee who would then take my place in the IT team. Show less

Bit, Business Information Technology, 2Nd Class

BSc Honours degree in Business Information Technology, studying as a top-up for the HND. Involved a 12-week placement as part.

Education record

Activities and Societies: General Knowledge Club, Cricket Team, Football Team, Snooker Team, Chess Club

Education record