► Studied blueprints, schematics, drawings, parts lists, specifications, mock-ups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail.► Developed, researched, and revised aircraft maintenance manuals, system maintenance manuals, component maintenance manuals, network administrator guides, installation manuals, service bulletins, and service center instructions for the aerospace industry in accordance with customer requirements using Arbortext Epic Editor 5.4.► Revised technical content of existing manuals specified by engineering modifications and Honeywell Style Guide. Organized material and completed writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.► Coordinated all phases of the manual processes from source data, organized and interpreted content, ordered art, and incorporated the Integrated Parts List (IPL).

Directed a team of 21 personnel in troubleshooting, isolating faults, repairing and maintaining 56 types equipment for 138 aircraft. Established strategic goals and daily production priorities. Created and maintained customer relationships and improved overall customer service levels.Created workflow schedule and delegated tasks to ensure 11K maintenance actions were completed with a 97% quality assurance pass rate – well above 93% goal.Trained and motivated team to balance quality and productivity. Raised quality assurance (QA) pass rates 2.6% and maintained 100% equipment availability due to training, clear expectations and follow-up on work performed.Created training task guides to assist team in troubleshooting recurring issues and complying with QA standards. Program was recognized by USAF-level inspection team as best they saw in 2010.Applied Lean/Six Sigma theories and proposed changes to technical data that creatively streamlined operations. Completed time-sensitive maintenance actions up to 67% faster than directed with proactive, efficient planning.Reduced 8-day maintenance backlog to 2.5-day backlog without sacrificing quality; improved the balance of workload, increased organization and improved the efficiency of production planning.

Oversaw all aspects of human resources management for up to 700 personnel in 6 divisions; managed staffing, employee relations, performance evaluations and discipline. Provided counseling, discipline, guidance and resources. Conducted new employee orientations to communicate rules and standards and ensured personnel had necessary training to succeed.Utilized flexible communication skills to relate to and connect with all personalities; served as empathetic and perceptive listener and put personnel success and morale as top priority. Served as the communication link between all personnel and the executive leadership team; conveyed team’s goals and objectives, communicated policy and procedure changes, evaluated team morale and gathered feedback.Interpreted, applied and communicated policy and procedure; advised executive leadership team in communicating and applying policy and determining disciplinary measures.Received and investigated OSHA, EEO, discrimination, harassment and policy non-compliance complaints.Ensured timely completion of all performance evaluations. Audited and approved evaluations for accuracy.Mentored personnel to ensure their career success; played a role in developing 45 USAF-wide award winners.

Taught a variety of military courses at the USAF Academy. Mentored and trained 460 cadets in leadership principles, professional development, human relations and media relations as well as drill and ceremonies. Developed lesson plans, curriculum and training materials as part of new program to mentor future officers.Oversaw disciplinary actions as well as counseling and mentoring of students.