Scott Ward Email & Phone Number

Phoenix, Arizona, United States

Mesa, Az

Review calls for multiple departments to ensure excellent customer service and adherence to company policies. Conduct regular department meetings with managers to discuss quality assurance. Review department and company policies to ensure excellent customer service.

Mesa, Arizona, United States

Senior Manager with Accounts Payable, Support, and Vendor teams for SilverRock. Partnering with each leadership group to drive team success. Responsible for managing a 10,000+ vendor network including monthly leadership connections and contract negotiations. Driving initiatives, projects, and partnerships. Collaborating with departments to continue to innovate as a company.Relationship Management. Contract creation and renewal. Vendor Network Management. Analyzing partnerships for success/opportunities.

Jp Morgan Chase, Tempe Arizona

Phoenix, Arizona Area

Provide accurate and appropriate information in response to customer inquiries. Monitor and prevent fraudulent activity. Evaluate and resolve account related declines. Demonstrate mastery of customer service call script within specified timeframes. Formulate and enforce Service Center policies, procedures and quality assurance measures.

Developed and shared best practices across the company, including improved curriculum for students. Recruited, hired and trained new employees for teaching class and behind the wheel. Built and maintained effective accounts receivable and cash flow monitoring systems. Optimized the overall customer experience through dealing directly with all customers by phone and email communication. Mentored, coached and trained team members.

Masters Of Business Administration

Bachelor Of Science (B.S.), Business Administration And Management, General