Support In-Patient Unit nurses, doctors and remote nurses and staff.Manage onsite 3rd party Multi-Service Provider (MSP) technicians.Oversee projects and improvements performed by MSP.Develop and monitor IT budget.Review, approve and manage projects.Review monthly reports making sure Service Level Agreements and Key Performance Indicators are being met.Technical consultant on inter-department IT projects.Administrator of EMR software, NetSmart.Oversee all Cyber Security issues and improvements.Administrator of physical security, OpenPath badge system and AVA camera system along with reviewing all alerts.

Provide IT support for 350 employees nationwide. Implement ConnectWise Ticketing System, Patch Management, Remote Management and Asset Management.Implement ESET anti-virus software.Manage and implemented security measures for Office 365 tenant.Managed and mentored IT support staffManage 3rd party Multi-Service Provider (MSP).

Sept 2019 - Jan 2020 (consultant); Jan 2020 - Sept 2020 (full-time).Support 150 employees at 2 locations.Manage 3rd party Multi-Service Provider (MSP) technicians.Transitioned IT from a 3rd party MSP to in-house.Implement SharePoint online and integration with MS Teams.Developed company IT Policies and Procedures.Review and approve Statements of Work.O365 Global administrator.Manage projects performed by outside IT vendor.Administered access control security utilizing C-Cure 9000.Manage Mobile Device Management solution, MaaS360.Restructured Verizon account saving company $25,000 per year.

Manage technical support team for 1500+ employees locally and 35 remote locations.Support Ford dealership, Freightliner group and Heavy Machinery group.Manage all aspects including hiring and training/mentoring of Service Desk team.Transitioned Level I support from an MSP to the internal Service Desk team.Created, developed processes and implemented the Service Desk team using ITIL processes.Collect and analyze metrics for KPI’s and SLA’s.Active Directory administration.Create and manage Procede and IntelliDealer/CDK accounts.Implement and manage MDM solution, Kace.

Managed technical support team for 500+ employees at 13+ local, multistate and international offices.Manage all aspects including hiring and training/mentoring/disciplinary action of Service Desk team.Worked with business units to determine best use of technology.Project Manager over migration of networking service from EarthLink to Level 3.Primary point of contact for IT services and data network issues.Review proposals and contracts pertaining to networking, copiers, security cameras and badge systems.Implement, install and manage iSupport, an IT Service Management Solution.Active Directory administration.Administrator of Office 365.Migrated on premise Exchange to Office 365 and setup voicemail. Administrator of Lync – manage accounts, phone numbers and call groups.Administrator of SharePoint – Assign and resolve permission issues company wide. Administrator of Sophos – Upgrade Server and Sophos Anti-Virus application.Implement and manage Mobile Device Management solution, MaaS360.Restructured and manage all cellular accounts and devices saving the company over $40,000 per year.Member of the Disaster Recovery Team.IFS administrator.

Single IT person supporting 100 employees at 2 locations.Installed and maintained Domain Controllers/File Servers/Exchange servers.Implemented server backup solution to the Cloud called DATTO.Administration of Avaya VOIP phone system – manage accounts, phone numbers and call groups.WinDSX (badge system) administrator – created badges, assigned building access and maintained database.Video Insight (security cameras) administrator – troubleshoot camera issues, maintained recordings and security access.Created and maintained wireless networks via Aerohive.Restructured and managed cellular account saving company over $30,000 per year.Implemented and managed MDM solution, AirWatch.PC hardware upgrades and repairs on desktops and laptops.Support/manage all software and licensing including Sage, Revit, AutoCAD and Adobe Creative Cloud.Certifications:CompTIA A+CompTIA Net+Implementing Cisco Connected Physical Security 1 CCPS, #648-238

Supervised Level 2 support team including hiring/training/mentoring/disciplinary action.Managed/coordinated the resolution of all end user issues and concerns.Coordinated and managed the replacement of all network copiers.Managed the migration, installation and supported the Micros POS system at the Trevisio restaurant.Administrated Blackberry Enterprise Server, Good Server, Itrezzo Server and McAfee Server.Managed Verizon account and resolved all cell phone issuesMember of the Disaster Recovery team.Software testing/deploying patches to workstationsProvided all AV and computer support for The National Center for Human Performance (TNCHP) including all annual meetings.Worked with NASA to resolve hardware and software issues of NASA equipment during testing at TNCHP.Supported the audio visual systems in the boardroom of the corporate office and at the Trevisio restaurant.Provided audio visual and computer support for all executive meetings.Created standardized images for all workstations.Supported all computers including TMC News and TMC Security departments.On-Call responsibilitiesLevel II support

Supported Engineers and Sales teams, maintained Backup Data Center.

Exxon Mobil - Team Lead Level II Desktop Support. Chevron-Texaco - Monitored LAN/WAN

Level II support at Exxon Mobil