█ Steering Sales Through Listening | Aligning Programs to Customer, Market & Industry Direction █ When asked how I have consistently overachieved business expectations and outsold team members, as a sales executive and sales contributor, my answer is simple: I LISTEN. I listen to customer service reps, I listen to engineers, I listen to technicians, and I listen to finance. And I listen to the customer, who tells you exactly what they need and what they want. I listen to what they are saying instead of the script of what we want to sell them.And I CARE. Business shouldn’t be about gaining value at the expense of customers, but about:➊ Gaining the customer’s perspective ➋ Understanding the customer’s challenges and direction➌ Creating a value-driven partnership that positions your company’s solutions and support to the specific challenges in your customer’s organization and marketplace.➤ Apply deep listening to absorb the science and engineering of genetic testing in a productive customer partnership. Translate the disparate communications of scientists, engineers, and business owners, creating a unified vision toward a common goal.➤ Partner with engineering to maintain momentum while ensuring sustainability. It’s not good for the company nor the customer to sell something that doesn’t exist. “Sell what you have now and evolve behind the scenes.”➤ Respect finance’s need for a realistic sales forecast, with a conservative forecast and guaranteed variance that consistently earns respect.➤ Rare ability to balance the people-side and detail-side of projects and programs. Can take a seed idea and develop it into a full solution, building engagement through strong people skills but maintaining control through disciplined follow-through.
Listed skills include Lifesciences, Molecular Biology, Microbiology, Product Development, and 14 others.