My career includes stints with a Big 4 consulting firm, Fortune 500 corporations, and leading software development firms. Over the past 20+ years, I have focused on customer engagement solutions, with recent projects directly serving institutions in the healthcare space. My newest role with Speridian, as VP of Customer Success & Business Modernization, involves ensuring that our customers achieve the desired results using the products and services we provide. I lead a team that works closely with sales and marketing teams to qualify deals, define projects, and assist in closing deals. Once we have secured a customer’s business, we try to leverage that relationship by ensuring that the customer is able to profitably and productively implement the products & services we offer. This in turn leads to additional business opportunities with established customers who are satisfied with what we deliver. Prior to my current role, I spent three-and-a-half years as Practice Director with Speridian, serving on the senior leadership team and managing engagements with major clients. We helped clients develop and implement strategies for customer relationship management (CRM) and customer experience management. Through strategic partnerships, Speridian integrates its solutions with technologies from such companies as Oracle, Microsoft, Salesforce.com, UiPath, Evolution.AI, Ephesoft, DataRobot, etc to deliver solutions that address customer needs. Clients include leaders in healthcare, manufacturing, banking&financial services, and public sector..Previous experiences include managing client engagements for FPX and its CPQ-related products; serving as an internal consultant for Xerox to implement Siebel / Oracle-based CRM solutions; functioning as a solutions architect for Oracle; and consulting with clients of Siebel, IBM, and PwC.Some of the ways I contribute to customer success include:>Developing strategies for business process improvement and customer experience optimization.>Aligning business and IT strategies by blending technical expertise and strategic thinking. >Transforming CRM and customer experience management by leveraging sales force automation, lead and order management, data warehousing, and business analytics. >Collaborating with delivery teams to ensure success across implementation and delivery.Sweiler001@gmail.com | 585-370-8459
Listed skills include It Strategy, Data Integration, Information Technology, Sales Process, and 42 others.