Scott Weiler Email & Phone Number

Albuquerque, New Mexico, Us

Speridian Technologies, LLC Vice President of Customer Success & Product Modernization September 2019 – Present (https://www.speridian.com/)Speridian combines technology, design, and management consulting expertise to help its clients transform their businesses, day-to-day operations, and technology platforms to remain competitive in the digital age.In my current capacity, I am leading a team with accountability for: Driving Customer Outcomes by expanding revenue from existing accounts through cross-selling and upselling product and service offerings. We influence the lifetime value of account relationships by promoting higher levels of product adoption and customer satisfaction. Defining and Optimizing Customer Lifecycles by mapping our customers’ journeys and developing listening points (e.g., usage, satisfaction, etc.). We also work to standardize responses to customer concerns for each point in the journey. Managing Customer Success Activities by directing the onboarding process, customer training, customer support, and customer advocacy activities. Measuring Effectiveness of Customer Success by defining operational metrics, establishing a reliable system for tracking metrics, reviewing performance within our team, and communicating the results to the executive management team. Advocating for Customer Success Across the Company by evangelizing for customers companywide to promote a culture of Customer Success. We strive to align our strategy with marketing, delivery, and business development teams and define our “ideal customer,” creating and maintaining a customer feedback loop.

Albuquerque, New Mexico, Us

Speridian Technologies, LLC Practice Director March 2013 – Present (https://www.speridian.com/)Speridian combines technology, design, and management consulting expertise to help its clients transform their businesses, day-to-day operations, and technology platforms to remain competitive in the digital age. As a member of the Senior Leadership Team, I serve as senior pre-sales director, engagement manager, and digital transformation thought leader. This draws on my expertise in developing and implementing strategy and vision for both existing and prospective clients in areas of Customer Relationship Management (CRM), Customer Experience Management, and Customer Success. The clients with whom I work directly include major healthcare, not-for-profit, and manufacturing companies.My key accountabilities have included:Taking the lead in establishing and managing a strategic partnership with Salesforce.com, which allows the two firms to jointly provide a new healthcare solution to providers and payers. I work closely with Salesforce’s sales and technical teams to integrate Speridian’s products into their platform. This broadens Salesforce’s product portfolio, while helping Speridian penetrate new accounts.Managing the implementation of a customized tool to track physician referrals based on admissions data for a leading hospital. This solution allows the hospital to analyze the performance of its “physician liaison” marketing initiative, analyze admissions data, and generate leads among primary care and pediatric providers.Developing and implementing the tools to manage a warranty claims program for a heavy equipment manufacturer, using an Oracle-based solution that allows the client to accurately and efficiently process warranty claims for its equipment in the field.Participating in the development of an application that will allow users to populate CRM databases through a verbal dialogue with a AI / natural language processor.

Jacksonville, Florida, Us

Director, Customer Solutions April 2011 – March 2013FPX, LLC (https://www.fpx.com/)FPX is widely known for its CPQ (Configure-Price-Quote) product, which simplifies buying and selling experiences to align enterprise businesses with the expectations of modern customers. Serving as the primary point-of-contact and engagement manager, I oversaw multiple customer-focused initiatives and implementations. As such, I followed the project lifecycle from responding to RFPs through to implementation and ultimate launch. We teamed with Salesforce.com to integrate a quoting and sales tracking tool with their platform to provide a major health benefits provider with end-to-end tracking and management of their sales process, ranging from identifying leads through presenting proposals and closing sales.

Buffalo, New York, Us

Provided a strategic CRM roadmap and subject matter expertise leading the consolidation of two CRM platform.

Norwalk, Connecticut, Us

Senior Principal ConsultantJanuary 2008 – March 2010Xerox Corporation Working within the Xerox organization, I developed a strategy and implemented the vision for CRM solutions through the deployment and testing of Oracle Siebel technology. One example of this was when I led the implementation of Siebel 8.1 for the Customer Inquiry Call Center in Lewisville, TX. I coordinated efforts among the on-site Siebel development team from Xerox Capital Services (XCS), the Siebel Platform Team, and an off-shore development team. We successfully migrated 250Gb of Xerox legacy data into Siebel’s CRM data model, including information about assets, orders, payments, purchase orders, accounts, and contracts.For another project, I led the implementation of a service assurance initiative (“Sprint”), which re-engineered Xerox’s field service delivery for North America using Oracle’s Siebel 8, Click, and Antennae software. This first “Sprint” utilized Siebel’s task-based user interface technology for creating and capturing non-standard technical field service contracts / agreements.

Austin, Texas, Us

Senior Principal Consultant March 2006 – September 2007Oracle, USA In this role, I consulted with clients in the telecommunications space to align their business and IT strategy and chart enterprise-wide capability roadmaps. This led to designing and implementing customer data integration (CDI) and mobile device management (MDM) solutions to meet clients’ needs. Functioning as the Solution Architect for SaskTel EASI (Siebel Order Management), I directed the process throughout the duration of project, including phase-to-phase within each release. This encompassed gathering and compiling requirements sections of solution design, including use cases, test cases, and test data. I collaborated with SaskTel stakeholders to validate the solution and developed KPIs governing processes, along with reporting / analysis requirements such that KPIs can be proven as part of the application. I also identified existing reporting / analysis capabilities, as well as those potentially necessary for new operational capabilities.

Senior Principal ConsultantEarly Career1999 – 2006In various settings, I worked directly with an array of business clients for major IT solutions providers and global consulting firms to provide customer data and CRM applications customized to individual client needs.Siebel Systems, USA May 2005 – March 2006IBM, Business Consulting Services (BCS), USA October 2002 – May 2005PwC, Business Consulting Services (BCS), USA March 1999 – October 2002

Mba, Information Technology

Computer Science

Bs

Actuarial Science