Scott Welcher Email and Phone Number

Monitors VanGO Public and Specialized routes. Conducts passenger surveys both in person and on the phone.Coordinates in the installation of bus signs.Assists with the planning, development and implementation of new routes and in making adjustments to existing routes.Interacts with the public in solving problems. Receives, verifies, and seeks solutions to public complaints.Interacts with customers and distributes VanGO route schedules and transportation information via phone, informational signs, and fliers. Compiles monthly operational data and statistics. Develops and maintains VanGO’s dialysis and Subscription Service routes.Maintains records of VanGO’s discount ticket and Agency Bucks transactions.Distributes, collects, reviews, and recommends for resolution, VanGo’s Specialized Service applications. Composes Specialized Services Application approval and denial letters. Maintains files of applications. Assists in the creation and implementation of the Annual Operational Plan.Serves as the in-house consultant on ADA matters. Researches and recommends capitol items for future purchase i.e.: bus shelters, GPS systems, video monitoring systems.Monitors VanGO’s vendor for compliance with contracted terms including contractual reviews and audits. Reviews on board video database to capture incidents and events that occur in the transportation system. Includes cameras located at the Park & Ride transit hubs.Recommends changes and adjustments to VanGO’s programs and operations.Attends post-crash vehicle accidents and take notes, passenger statements and photographs.Coordinates closely with various human services agencies to provide transportation services.

•Maximized performance by monitoring daily activities and mentoring team members.•Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.•Negotiated contracts and fees for using locations.•Travel to multiple different locations to scout and select appropriate ones for various scenes.•Used Salesforce to prepare reports, correspondences and other required documentation.•Developed and maintained relationships with customers and suppliers through account development.•Executed billing tasks and recorded information in company databases.•Prepared and mailed invoices to customers, processed payments and documented account updates.•Managed over 150+ locations across two markets

•Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.•Supervised maintenance team and effectively delegated assignments to optimize processes.•Executed design concept and build requirements for several vehicles to align with job requirements.•Positively interacted with drivers, upper management and shop department, which helped improve overallcommunication.•Trained drivers to manage time effectively, improvingoverall mileage performance.

•Motivated and trained employees to maximize team productivity.•Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.•Monitored supply chain and managed logistics functions for company.•Developed and deepened relationships with customers, vendors and internal stakeholders.•Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.•Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.•Generated specific candidate pool for career opportunities through strategic placement ofadvertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screeningassessments.•Addressed internal supply problems head-on and developed creative solutions to prevent delays andmissed targets.•Orchestrated routing by producing accurate shipping documentation and package labels.•Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.•Managed team of 115 employees, overseeing hiring, training, and professional growth of employees