Accept escalated issues from engineers, management or clients as necessary, Maintain Service Tickets, entering time, and updating customer records as needed, Continually improve technical competencies and communication skills, Improve processes by suggesting innovative and creative new ideas, Develop and contribute to internal and external knowledge base articles, Accept other ad-hoc duties as required Assisted with reduction in overall ticket backlogs, resolution times, and ticket response times  Participated in a continuous improvement environment  Consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.  Worked with Support Management to continuously define and redefine the Escalation Lead role and responsibilities

Uploading, installing, deploying, and delivering TeleTracking Application Solutions to hospitals around the world.

Contractor to hire position