Scott Wenger Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio, United States

Columbus, Ohio, United States

Hilliard, Oh

Utilizing Salesforce (SFDC) for reporting, analysis, Quarterly Business Review (QBR) generation and participation, action planning and funnel management activities. Maintaining up-to-date client account profiles and oversight of contract deliverables. Implementing and tracking multiple projects for assigned accounts. Working closely with the key stakeholders to maintain a continuous flow of information specific to project status, and to identify potential issues and/or opportunities. Employing… Show more Utilizing Salesforce (SFDC) for reporting, analysis, Quarterly Business Review (QBR) generation and participation, action planning and funnel management activities. Maintaining up-to-date client account profiles and oversight of contract deliverables. Implementing and tracking multiple projects for assigned accounts. Working closely with the key stakeholders to maintain a continuous flow of information specific to project status, and to identify potential issues and/or opportunities. Employing Life Cycle Management techniques to improve performance in strategic priorities including Churn, Customer Relationship, and Digital Contact. Collaborating with field partners to identify opportunities for increased penetration and opportunities to improve life cycle management indicators. • Handled high value enterprise accounts of Marathon Petroleum and State Farm Insurance, along with Sherwin-Williams and Hallmark. • Project management experience handling a 15,000 line add for Hallmark. • Work closely with sales to grow line count and increase base in contract • Managed several Marathon projects around One Talk, from account creation to portal training • RFP with Marathon after amendment with new custom pricing to show profile SPOCs value of new plans and implement changes over 20 profiles and 30+ accounts Proficient in Microsoft Word, Excel, and Power Point. Salesforce.com knowledge Strong communication skills from years in frontline customer service and strong analytical and reasoning skills from Tech support Show less

Hilliard, Oh

Handled inbound device, service, and international roaming troubleshooting calls for Verizon Wireless' Business and Government Customer Operations. Clients were in the SMB, Enterprise and local, state, and federal government sectors. Troubleshooting smart, basic, and data only devices from a hardware and software standpoint, up to and including replacement, when warranted. Was hired in as one of the original representatives to start the business technical support group in the Hilliard, OH… Show more Handled inbound device, service, and international roaming troubleshooting calls for Verizon Wireless' Business and Government Customer Operations. Clients were in the SMB, Enterprise and local, state, and federal government sectors. Troubleshooting smart, basic, and data only devices from a hardware and software standpoint, up to and including replacement, when warranted. Was hired in as one of the original representatives to start the business technical support group in the Hilliard, OH center in April 2017. Completed 2018 with an overall Leading performance rating, based off direct customer rating, Net Promoter score, and internal metrics. Show less

Hilliard, Oh