Scott Wentworth

Scott Wentworth Email and Phone Number

Solutions Engineer @ Aurecon
docklands, victoria, australia
Scott Wentworth's Location
Greater Melbourne Area, Australia
Scott Wentworth's Contact Details

Scott Wentworth work email

Scott Wentworth personal email

n/a
About Scott Wentworth

A highly experienced IT professional with proven ITSM experience who is a driven, enthusiastic, and passionate about building healthy working relationships with colleagues and customers. Has a proven track record of consistently delivering above expectations, and always strives for continuous improvement. Has worked across many different Industries including Government, Financial and Education.Reliable with a strong record of meeting deadlines, ensures high levels of uptime and minimal problems in ever changing environments. Is hands-on, adaptable, dependable, patient and works according to established and respected systems and procedures.Capabilities:• Relationship Management• Leadership• ITSM• Stakeholder Management.Technical:• Windows Server• DNS• DHCP• Citrix• Exchange• O365• Azure• VMware

Scott Wentworth's Current Company Details
Aurecon

Aurecon

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Solutions Engineer
docklands, victoria, australia
Website:
aurecongroup.com
Employees:
7515
Scott Wentworth Work Experience Details
  • Aurecon
    Solutions Engineer
    Aurecon Jan 2023 - Present
    Melbourne, Victoria, Australia
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  • Aurecon
    Aurecon Domain Lead - Hosting
    Aurecon Apr 2022 - Jan 2023
    Melbourne, Victoria, Australia
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  • Elementary Outdoors Pty Ltd
    Director
    Elementary Outdoors Pty Ltd Oct 2019 - Present
  • Chemist Warehouse
    Field Service Technician
    Chemist Warehouse Jan 2021 - Apr 2022
    View
  • Link Group (Lnk)
    It Service Delivery Manager - Australian Super
    Link Group (Lnk) Jul 2018 - Apr 2019
    Victoria, Australia
    Key Responsibilities • Manage the operational teams to deliver IT technical business services to the Client• Operate as the primary point of contact for IT technical business services into the Client team, with the goal of maintaining and improving client satisfaction of IT services• Operate as a conduit for Client to engage in continuous improvement• Manage the Client engagement with IT, with regular meetings and reports• Provide support to the Head of IT Service Delivery, Group CIO and their direct reports, to manage the overall outcomes of Group IT.Key Achievements • Successfully transformed siloed support teams to a fully engaged support model to ensure faster resolution.• Improved outdated and cumbersome manual processes to fully automated to increase customer engagement and satisfaction.
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  • Empired Ltd
    Service Delivery Manager
    Empired Ltd Oct 2015 - Jul 2018
    Key Responsibilities • Act as liaison between clients and internal stakeholders to ensure client delivery expectations are met to contracted levels• Meet and maintain to a high standard, requirements for the performance of Empired services, management of resources, service improvement, service quality and customer satisfaction as agreed in the contract(s)• Budget monitoring and ownership• Acts as a trusted advisor to clients and stakeholder• Resolve complex interactions with customers either autonomously or through collaboration• Work closely with clients and stakeholders, develops an independent view of client needs and how to best meet them• Develop and manage Change, Incident and Problem Management processesKey Achievements • Recognised as a trusted voice and advocate for my customers both internally and externally.• Consistently Increased overall customer satisfaction across all customers, displayed via the balanced scorecard.
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  • Empired Ltd
    Service Delivery Manager
    Empired Ltd 2015 - 2016
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  • Empired Ltd
    Server Operations Team Leader - Victoria
    Empired Ltd Oct 2012 - Oct 2015
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  • Empired Ltd
    Infrastructureteam Lead
    Empired Ltd Aug 2010 - Dec 2012
    Key Responsibilities • Ensure Empired meets and/or exceeds its obligations in service delivery with respect to all Service Level Agreements• Management of day-to-day operational issues.• Effective resourcing and budget management.• Smooth liaison between Empired, Customers and third parties with respective agreed Service Level Agreements.• Act as an escalation point to National Operations Manager and Executive Account ManagerKey Achievements • Improved efficiency in call resolution, customers experience and reduced complaints by working collaboratively with other Teams to ensure a win win for all.• Built a strong highly engaged and cohesive team that supported each other and worked well together.
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  • Getronics
    Server Engineer
    Getronics Nov 2009 - Aug 2010
    Short term contract Supporting Linfox Account.
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  • Fosters Group
    Server Engineer
    Fosters Group Jan 2009 - Sep 2009
    Assist Fosters in service transition to Wipro.
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  • Commander Australia Ltd.
    Service Delivery Manager
    Commander Australia Ltd. Aug 2008 - Nov 2008
    Key Responsibilities• Facilitate the establishment of the IT Infrastructure Plan • Manage quarterly review of the IT Infrastructure Plan • Develop high level solutions for initiatives on the IT Infrastructure Plan • Co-ordinate SME’s and RVL stakeholders input into high level solutions• Assist in establishing business case for each high-level solution • Identify technologies that could be of interest to RVL business • Participate in all Governance forums• Create and maintain EA artefacts • Principle• Policies • Standards
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  • Commander
    Team Leader Server/Service Delivery Manager
    Commander Jun 2005 - Sep 2008
    Key Responsibilities• Manage a team of 8 server engineers to fully support the Foster’s server environment.• Build and maintain team principles (and team communication)• Facilitate client relationship• Manage the documentation control for account, projects and operations• Facilitate CDR HR processes & policies as appropriate.• Resource Management to facilitate increased volumes, growth, improvements and efficiencies• Responsible for team performance to contracted Customer SLA’s, delivering all in-scope contractual services for the Server and Network Services• Manage and control requests to make changes in the IT infrastructure
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  • Foster'S Group
    Server Engineer
    Foster'S Group Jan 2003 - Jul 2005
    My position at Foster’s was that of a Systems Engineer. The role involved ensuring the network including email, File and Print was running. We maintained Active Directory, DHCP, DNC and all Backups for the environment.

Scott Wentworth Skills

Itil It Service Management Service Delivery Active Directory Incident Management It Operations It Management Windows Server Service Desk Citrix Service Management Sla Management Service Delivery Management

Scott Wentworth Education Details

Frequently Asked Questions about Scott Wentworth

What company does Scott Wentworth work for?

Scott Wentworth works for Aurecon

What is Scott Wentworth's role at the current company?

Scott Wentworth's current role is Solutions Engineer.

What is Scott Wentworth's email address?

Scott Wentworth's email address is sc****@****ail.com

What schools did Scott Wentworth attend?

Scott Wentworth attended Penleigh And Essendon Grammar School, Victoria University.

What skills is Scott Wentworth known for?

Scott Wentworth has skills like Itil, It Service Management, Service Delivery, Active Directory, Incident Management, It Operations, It Management, Windows Server, Service Desk, Citrix, Service Management, Sla.

Who are Scott Wentworth's colleagues?

Scott Wentworth's colleagues are Belinda Smith, Frank Nelisi, Tien Le Kha, Lachlan Szigeter, Timothy Graham, Bustanul Aripin, Simon Knapp.

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