Scott Willis Email & Phone Number

Reston, Virginia, US

Jacksonville, FL, US

Covington, Kentucky, US

Working for RoundTower/AHEAD I have had the opportunity to develop new ServiceNow instances for clients Marshall University and Sugarcreek, Inc., as well as maintain and develop additional platform functionality for clients like Messer Construction, Inc.. For these clients I have expanded my skills in Service Portal development as well as Widget.

Ashburn, Virginia, US

In this position I have had the opportunity to work with several excellent teams to deliver support solutions on the ServiceNow platform that include standard ITOM and ITSM builds, HR Support, and LDAP integrations with Active Directory. Our clients ranged from Medium sized businesses to Fortune 500 companies. Deliverables were built to match each of their.

Atlanta, Georgia, US

ServiceNow developer for DXC Technologies. While in this position I have had the opportunity to work with several excellent teams to deliver support solutions on the ServiceNow platform that include standard ITOM and ITSM builds, HR Support, and LDAP integrations with Active Directory.

Cincinnati, OH, US

While in this position I have been responsible for maintaining day-to-day operations of the ServiceNow environment configured for ITSM. Other systems I have had experience maintaining in the instance are LDAP import synced to AD, CMDB Integration with Change Management, Modification and maintenance of SLA and Notification systems, and Configuration of the.

Cincinnati, OH, US

Oversee All aspects of cell phone and polycom desk phone deployments in both the corporate and field environments as well as assist in maintaining network connectivity at retail locations. Work performed includes hardware Break/Fix/Replacement, Asset deployment/reclaimation, retail network connectivity, deploying field technicians, etc.

Fort Mill, SC, US

Replace laptop computers for end users either on-site or 100% remotelyPerform data migrations either on-site or 100% remotelyShipping and receiving of laptops for end usersApplication installation and system support on recently migrated usersTrain and manage other technicians on remote migration progressTracking all progress on approved paperwork and.

Fort Mill, SC, US

Hardware support for retail clients including the following-Fidelity Investments, Inc.-The Home Depot-Target-Wells FargoDiagnose, repair, and/or replace computers and printers for the clientMaintain all paperwork and site punch-in/out logs for tracking purposesPerform Warranty work on covered equipment

Washington, DC, US

Approved UNAX clearance while in positionSoftware and hardware support in a business environmentDiagnose, repair, and/or replace computers and printers for the Contact Warranty provider for on-site support when available

Dayton, Ohio, US

Desk-side support in a school environmentAssisted in conversion of systems from Novell to Windows DomainsDiagnose, repair, and/or replace PC and MAC hardwareSupport of end-user accessible softwareAssigned to support 2 schools consisting of 2000+ users individuallyMaintain user accounts in Active Directory

Norwell, MA, US

User support in a corporate environmentInstallation of new computer systemsSystem upgrades/replacements including data migrationsRetrieval of terminated employees equipmentStarted with two other technicians and was the last one on staff when corporate contract ended

Hebron, KY, US

Upgrading of computer systems in a retail environmentMigration of telephony configurations in a retail environmentRemoval of hardware from a closed retail locationNetwork cabling and outlets with connections to D-Mark installed in retail environmentsObserve fire-code requirements for local networking installationsInstallation of luggage scanner hardware in.