Scott Williston Email & Phone Number

Saint John, New Brunswick, Canada

- Support and monitor systems and equipment located in various Bell Aliant Data Centre- Duties include: Tape management, server installation/removal, circuit installation (Copper & Fiber optic), testing of circuit continuity, running of patch cables between cabinets/racks, installation of cabinets/racks, rack power distribution units (rPDU) and racking trays, installation of switches, routers, firewall equipment and other associated server supporting equipment.- Respond to customer troubles through various ticketing systems.- Contact external customers and complete special projects- Handle Change requests that have strict time constraints to meet either internal or customer needs.

Moncton

• Worked on a project to promote sales and company products; developed a process for dataaccuracy and entered up to 80 orders of product information into Siebel system• Placed customer orders in the system (SAP, EDI- Electronic Data Interchange) • Entered product information in database system (Siebel), ensured product availability, and troubleshot problems• Communicated with customers regarding estimates and product delivery (shipping and receiving)• Demonstrated accuracy by monitoring and generating various reports • Worked with various programs to ensure efficiency within company policies and processes

Moncton

• Received calls to guide and troubleshoot user products (ex: Laptop, computer, mobile,software, server data access and security issues)• Gathered all details relating to user issues in a timely manner• Attempted to resolve all issues quickly and accurately when emergencies or high call volume calls occurred• Followed procedures, policies, and security clearance due to legal hold and proprietary information

Saint John, New Brunswick

• Received calls and created cases through Remedy• Was responsible for troubleshooting various customer issues (Laptops, PC’s, PDA’s, Software, Viruses, etc.)• Identified and resolved issues in a timely manner, including collaboration with colleagues on troublesome issues whenever possible

• Communicated with clients to confirm company identity, reviewed history and investigated requests by using Siebel system; accessed systems remotely to begin troubleshooting• Applied in-depth knowledge of products and interpersonal relationships with colleagues to resolve the problem as efficiently and cost effectively as possible• Used lab facilities to set up a duplication of customer’s Contact Center server environment - particularly for troublesome issues. This was used to try and duplicate there issue if possible.