Scott Willson Email & Phone Number

Oregon City, Oregon, Us

• Help Desk Support: Provided county-wide technical support via phone, tickets, chat, or other remote methods to resolve technical issues and questions. Also responsible for managing assets databases, hardware repair, device re-staging, deployment, and obsoleting equipment. • Field Technician: When required, traveled across the county to provide on-site technical support, configuration, and setup for systems and hardware, patching network ports, and any other duties requiring on-site needs.• Project Management: Through various tools track, communicate, co-ordinate, and deliver services, products, and knowledge to clients and departments related to IT goals or needs. Managed ticket queues, escalated tickets to proper departments, and directed and supported technicians and interns when appropriate.• System Administrative duties: Create and manage print queues across multiple servers, create and adjust Exchange accounts for email, distribution groups, contacts, and shared resources for county wide users and departments. Using Intune to assign mobile apps, manage devices, and assist with lost devices.• Services Supported: Windows, iOS, Office 2016 - O365, Active Directory, MFA, SSO, Deploy apps via Intune, Teams, Zoom, Direct Access VPN, Cisco AnyConnect VPN, Global Protect VPN, Installing printers, Managing print servers, SCCM, Windows administrative tools, in addition to a wide array of software used by various departments from healthcare, engineering, social services, and beyond.

Gresham, Oregon, Us

A multi-dimensional role within the IT department that works across a variety of duties to further the IT department goals and internal staff and clients. Such duties include but not limited to are…- Help Desk & Desktop Support Lead: Supervise, support, and train help desk staff, adjust help desk schedules, assist in hiring help desk and field technician staff, monitor help ticket system and assign/escalate tickets as needed. Additionally work help desk shifts as needed and providing support via remote tools, phone, ticket systems, and online chat.- Lead Hardware repair (Apple, PC, Chromebook, Etc.): As a AMCT Apple certified technician I repair, diagnose, archive, reimage, and support PC, Mac, Chromebook, and various other mobile devices.- Lead Field Technician: Provided technical support to high level district staff, support and train level 1 and 2 field technicians, level 1 desktop repair technicians, and assist with all other needsacross the district.- Jr. System Admin: Managed devices and deployed software via MDM, enroll and image computers,worked in FileWave, Altiris, & Active Directory under the direction of the System Administrator- Project Coordinator: Help develop and track timelines and goals for projects within the department, steps needed to complete objectives, and worked with management, staff, and vendors accordingly- Services supported or tools used: Windows, iOS, Office 2016 & 365, Active Directory, MDMFilewave, Google Suite, Zoom, Direct Access, Installing printers, Managing print servers, SSO,LastPass, Yubikey, MFA

Gresham, Oregon, Us

A short-term position intended to support the district's network infrastructure (WAN, LAN, VLAN) during a staffing crisis, configure and support VoIP phones, management within FreePBX, configure and install wireless access-points, network patching, configuration and deployment of switches, and upgrading network UPS' along with any other network services related projects.

Gresham, Oregon, Us

On-site resident technician providing 1st response to one of two major high schools within the district and aided larger IT Department projects as needed. Duties include, provide technical assistance to all office, staff, and classroom technologies (projectors, interactive flat panel systems), A/V systems, create and manage help tickets, manage asset inventories databases, deployment and configuration of devices (Mac, PC, Chrome, printers, copiers, etc.), provide software/application support (Microsoft Office, Adobe CC Suite, Google Suite, Google Classroom, etc).

Beaverton, Oregon, Us

As the designated on-site technician for several schools within the district, I provided first level technical support to all staff and student devices (PC, Apple, & Chrome OS), all classroom technologies, setup and configuration of labs, deployment of software and profiles via MDM solutions (JAMF, Altiris) and assisted the IT department in larger scale projects as needed.

Upland, In, Us

• Technical Support: Our department was responsible for all classroom technologies, A/V systems, video conferencing systems, and computer labs across campus. We setup and configured hardware and software to the needs of the campus and provided immediate on-site support when issues arose. • Technical Training: I was directly responsible for training faculty and staff on how to utilize and integrate various technologies into their courses. Training's were either in 1-on-1 settings, or group presentations. • Learning Management System (LMS) Support and Course creation: Our team supported all LMS systems and provided support and direction on how to effectively create and manage courses within Blackboard for both on-site and remote/online classes. • Student Management: As part of our department hired 12-15 student workers to manage computer labs and equipment checkout services, I assisted managing students and training them in the various technical systems and services we provided. • Project Management: I worked to align, manage, and complete university-wide technical projects that spanned across departments (IT, Event Services, etc.) and worked with external vendors for support and services to achieve the goals of the University. Additionally I supported A/V systems, video conferencing, maintained and deployed and managed multiple computer labs (PC & Apple), and assisted in management responsibilities and training of student workers serving our department.

Upland, In, Us

My primary role was to lead groups through both low and high ropes initiatives to develop and cultivate team building, communication, trust, and understanding. Additional duties include training, supervision, and use of safety equipment such as harnesses, ropes, belays, pulleys, carabiners, etc.

Upland, In, Us

Within the Educational Technology Center my primary duty was to interact and support students, staff, and community members with the computer and printing lab, processing incoming job requests, media video editing and conversion, equipment checkout, sales, and much more as this required a broad knowledge of PC and Mac operating systems, software (ie- Adobe Master collection and various non-linear editors), and peripherals.

Knoxville, Tennessee, Us

Assisted with the daily operations of a 13 screen cinema including box office, concessions, projection, customer service, problem resolution, staff supervision & training, cash handling, and projection operations, maintenance and repairs.

Master Of Business Administration - Mba, Information Technology

Ms Information And Communication Science

Bachelor'S Degree, Digital Communication And Media/Multimedia

Associate'S Degree, Fire Science/Fire-Fighting

Associate'S Degree