- Provides general and second level technical support covering desktops, laptops, tablets, workstation devices, mobile devices, printers, and software- Is responsible for diagnosing and solving unique one‐time problems. To accomplish this, the incumbent may need to also reimage systems and engage with the Applications Engineering, Networking, Systems and other IT groups and third‐party vendors.- Works with purchasing staff to buy replacement hardware and software as needed.- Ability… Show more - Provides general and second level technical support covering desktops, laptops, tablets, workstation devices, mobile devices, printers, and software- Is responsible for diagnosing and solving unique one‐time problems. To accomplish this, the incumbent may need to also reimage systems and engage with the Applications Engineering, Networking, Systems and other IT groups and third‐party vendors.- Works with purchasing staff to buy replacement hardware and software as needed.- Ability to work independently under limited supervision. - Demonstrated ability to plan and coordinate the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems.- Contribute to the planning and implementation of multiple projects.- Provide second level support on issues escalated from the IT Help Desk and ensure that end usershave satisfactory level of support by enforcing SLAs for IT support (Help Desk).- Provide deskside support on various hardware, including desktops, laptops, monitors, printers,telephones, Smartphone devices, dictation devices, and other peripherals. - This includes preparation and installation of laptops and desktops and working with vendors to maintain/fix equipment.- Installation of pre‐approved software and hardware.- Superior sense of ownership and urgency with the ability to triage incidents, problems, tasks.- Escalate problems to the appropriate engineer, supervisor, manager, or director whennecessary. Show less

- Assist Systems Manager with departmental coordination/coverage and with the installation, troubleshooting and maintenance of LAN hardware, software, PC's, laptops and printers as well as mobile devices and attendant software. - Assists with investigation, testing, implementing and refining local area network technology. - Troubleshoots user problems and handles various user requests. - Provides CISCO Phone Support and splits coverage of after-hours support with departmental… Show more - Assist Systems Manager with departmental coordination/coverage and with the installation, troubleshooting and maintenance of LAN hardware, software, PC's, laptops and printers as well as mobile devices and attendant software. - Assists with investigation, testing, implementing and refining local area network technology. - Troubleshoots user problems and handles various user requests. - Provides CISCO Phone Support and splits coverage of after-hours support with departmental manager. - Keeps abreast of changing hardware technology.- Responsible for IT orientation of all new hires and works on server and back-up jobs as directed. Show less