A dynamic and forward-thinking technology leader, currently steering the technological frontier at OLM Food Solutions, now a subsidiary of Performance Food Group. In this pivotal role as Director of Store Technology, the focus is intensely centered on the growth and advancement of the RightBytes® product line, a testament to years of dedicated development and strategic insight.Key Responsibilities & Achievements:Championing RightBytes®: Harnessing years of experience in technology and business development, the role involves comprehensive oversight of RightBytes®. This includes guiding its software and hardware design/development, sales, marketing, and support, aligning it with the strategic objectives of both OLM Food Solutions and Performance Food Group.Transition to Specialized Leadership: The move from Vice President of Technology and Business Development to Director of Store Technology signifies a strategic shift to a role where deep technological expertise and business acumen are employed for the focused success of a critical product line.Enhancing Market Presence: Demonstrates an exceptional ability to engage customers and expand market reach, transforming complex technological capabilities into significant business advantages and customer satisfaction.Navigating Corporate Evolution: Exhibits remarkable adaptability and strategic acumen in a changing corporate landscape, ensuring that technological innovations and leadership efforts align with the broader goals of OLM Food Solutions and Performance Food Group.Skills Utilized: IT Strategy, Product Development, Marketing Strategy, Customer Engagement, Leadership in Technology, Business Process Improvement.

An innovative technology leader with a robust background in solutions architecture, digital transformation, and customer-centric technology development. With the expertise in managing multiple teams, both onsite and remotely, there's a strong commitment to leveraging technology for growth and success across all sectors, including OLM's Technology, Software Development, and Business Development teams in the US and globally.A pivotal aspect of this success has been the ability to conceptualize and create both hardware and software solutions that not only streamline operations but also generate new revenue streams. By guiding the digital transformation of OLM Foods, developing a proprietary licensed private-label food program, and monetizing technology-centric SAAS offerings, the innovative approach has resulted in an increase in new customer growth and substantial company revenue. This includes the pioneering of iOS and Android app-based mobile online ordering applications, digital menu board systems, and a full-service web app-based e-commerce portal.Additionally, the successful leadership in implementing ITIL-based service desk frameworks, spearheading disaster recovery efforts, transforming connectivity between facilities, and executing stringent data security protocols highlights a comprehensive understanding of the technology landscape. There's also been a strong focus on nurturing talent and increasing customer satisfaction YoY.Other notable achievements encompass increasing revenue by $1.2M through routing efficiency updates, negotiating lower SAAS subscription rates, improving EBITDA by securing significant cost savings through vendor negotiations and creating a data lake and warehouse focused on accurate reporting and dashboards.With an unwavering commitment to innovation, efficiency, and revenue generation through technological advancements, the leadership extends beyond mere management to truly redefine the way technology serves and drives business.

Responsible for leading Orion Food Systems LLC. and Land Mark Products Inc. organization's full spectrum of technology needs and managing multiple teams both onsite and remotely in various technological specialties to accomplish organizational goals. The role includes spending forecasting, risk analysis, project management, technology development, infrastructure & technical services support, software development, IS policy & process auditing, SCADA manufacturing system support, disaster recovery planning, Azure cloud management, financial oversight, content management strategies, organizational change initiatives, resource allocation, product strategy development, and business continuity preparation and execution.

Responsible for leading Orion Food Systems LLC. organization's full spectrum of technology needs, managing multiple teams both onsite and remotely in various technological specialties to accomplish organizational goals. The role encompasses not only spending forecasting, risk analysis, project management, technology development, and infrastructure & technical services support but also extends to strategic areas such as Azure cloud management, finance, content management, organizational change, resource allocation, product strategy, disaster recovery, and business continuity preparation and execution. Emphasis on IS policy & process auditing, SCADA manufacturing system support, and alignment with industry best practices underscores a comprehensive, future-focused approach to technology leadership that supports the core objectives of the organization.

Oversee's all aspects of computer hardware and software, information, telecommunications and networking services for POET managed plants. Responsibilities include management of day to day IT and telecommunications support, coordination with plant vendors, service providers and locally contracted IT technicians, and establishing computer networking and telecommunications services at new business locations.Functions include:Coordinate and manage daily IT support at POET managed plants 24/7.Participate in planning, budgeting, installation, implementation and support of all aspects of IT, telecommunications, video conferencing, video surveillance and wireless networking at new job sites, and new and existing plants.Manage IT and telecommunications hardware at plants to ensure warranties are kept up to date and hardware is replaced in a timely manner in keeping with best practices for utilization.Manage installation and support of plant network infrastructures.Plan, coordinate, implement and manage IP telephone systems at new and existing plants.Provide oversight and escalation for problem resolution activities.Coordinate with plant General Managers and Controllers regarding all aspects of IT.Inform and coordinate with Regional Vice Presidentsregarding ongoing IT projects and solutions impacting POET managed plants.Oversee plant networks, hardware, software, telephones, security and vendors.Assign, establish and supervise work tasks, determine work priorities and assign schedules of staff.Effectively manages team by recruiting, selecting, orienting and training team members. Leadership responsibilities also include delegation, coaching and performance management and career development to effectively execute departmental strategies and support company objectives.

The IT Supervisor’s role is to lead the IT Support staff to a high level of support and customer service to all departments. The IT Supervisor will assist in design, planning, coordination, implementation of IT-related activities and projects as well as provide hands on training and support for support staff.Essential Functions · * Prepare support staff for new ABI product and service releases.· * Assist in the testing and deployment of ABI related software and equipment.· * Supervise the deployment, monitoring, maintenance, development, upgrade, and support of all ABI end user systems including, PCs, thin clients, scanners, printers, software, and phone equipment.· * Establish and maintain regular written and in-person communications with the IT Manager and regarding pertinent IT activities.· * Resolve daily issues of a complex scope that impact employees, customers, and overall business objectives.· * Support and maintain ABI customer demonstration software and related hardware and software· * Assist in the planning and implementation of hardware and software to meet divisional growth requirements· * Manage ABI IT Support staff, including supervision, scheduling, development, evaluation, and disciplinary actions.

• Responsible for planning, processing and performing all jobs in an efficient manner with minor assistance from the supervisor.• Meet with key stakeholders and other personnel to review project requests, gather business requirements, and define report output requirements.• Create and present project feasibility reports and level of effort estimates.• Analyze business procedures and problems to create and present thorough project requirements documentation.• Apply a strong knowledge of good database development standards to develop code that achieves defined design goals.• Develop and implement data warehouse solutions while observing industry best practices and established standard operating procedures.• Develop and maintain interactive reporting solutions using dashboard front-end software.• Execute regular quality assurance tests on data and reports to ensure data integrity.• Prioritize, address and resolve support requests regarding data warehouse/reporting systems, coordinating with other IT departments when necessary.• Accurately prioritize and fulfill ad-hoc reporting requests while adhering to established standard operating procedures.• Create and maintain documentation for data warehouse and reporting systems describing logical structure and overall design.• Create and maintain documentation for end-users describing data access and report usage.• Participate in design and code reviews to gain knowledge of application, database, and data warehouse development processes.• Review, repair, and enhance existing data warehouse structures and reporting systems.

SQL Database administration, server, VMware and desktop configuration & maintenance. Provides technical direction and consultation to users & IT staff. Configure, design & develop updates and hotfixes for proprietary attorney information software. Analysis and modification of workflow design, Web database, reporting & document management systems.

Maintain service level of assigned product line through maintenance and repair of products. Break / Fix of Pitney Bowes equipment including, document management software, folders, sorters, copiers, printers, & mail meters. 350 mile travel area.

Cutover and Network Transformation to BOA standards. Transfer facility to new network routers, switches, other hardware and new circuits. Also transfer all voice equipment and circuits to BOA network. Test and confirm equipment. (Merrill Lynch/BOA Contract)

Manage up to 5 computer technicians, setup and configure workstations in secured call center environment. Setup and image computers, and file paperwork. (CitiGroup Contract)

Manage up to 8 computer technicians, setup network switches and Linux servers in secured bank environment. Setup and image computers and multi-function printers, confirm customer acceptance and file paperwork. (Hired for Wells Fargo Contract)

Designed, Diagnosed, and Repaired Computer Systems, Servers, Networking, Maintain Web Servers for customers hosting needs, and manage 3 employees. Design Ecommerce, Flash Animations, Forms, and etc. Design custom logos, business cards, and flyers for companies.