Vp Sales Operations
CurrentLeads the Residential Sales Operations function for Cox Communications to achieve aggressive sales goals while driving operational goals. Provides strategic and operational direction to the sales leadership team as well as the sales operations function to ensure that the company maximizes customer relationships, sales revenues and meets organizational objectives. Oversees Sales Enablement, Sales Tools & Technology, Channel Operations & Field Sales Operations/Execution. The functions include sales & support decisioning execution, reporting & analytics, retail channel operations retail construction, call center leadership of digital specialty contact center, sales policy development, fraud credit compliance, work order accuracy, project management, sales training and merchandising of retail & third-party sites. Oversees sales training strategy, development and execution in partnership with Talent Management team. Oversees communications and knowledge management functions within sales Oversees all channel operations - for retail, this includes timely store launches and refreshes that align with new brand strategy. Responsible for store merchandising, real estate, accessories, and retail technology. Develops strategy for sales channel quality assurance programs. Partner with Field VP’s, Sales Strategy and partner vendors to drive consistent performance standards and to increase NPS, including training, calibration, coaching and feedback for Sales Teams.Initiates changes and improvements across sales tools, processes, and talent while promoting business efficiencies and knowledge management. Leads function to minimize and streamline operational activities required of sales agents so they can focus on revenue generating sales. Identifies, develops, and implements ways to improve work processes, enhance quality, productivity, and service delivery through innovative solutions, including technology implementations and enhancements.
