Scott Yip Email & Phone Number

Hong Kong SAR

 Complaint and enquiries handling Customer comment summary and presentation  Represent brand image by delivering quality customer service

Hong Kong, Hong Kong SAR

 Tenant communication and complaint handling Manage security, cleaning, and engineering team for mall operation

Hong Kong SAR

⚫Act as concierge in-charge to supervise operations with quality⚫Execute promotions related to mall’s loyalty programme⚫Manage member info and promotion details on Salesforce⚫Complaint handling⚫Collect comments and suggestions from customers for service improvement

Hong Kong SAR

⚫Maintain operation of the Customer Service Centre at a shopping mall⚫Provide assistance to customers, including answering enquiries, mall promotion introduction, gift redemption, and rental services⚫Record and reply to customers’ comments, suggestion, and complaints⚫Prepare improvement report to evaluate current services

Hong Kong SAR

⚫Handle attractions operation, including guest flow control, safety check, administrative work, and Guest assistance⚫Solve enquiries from Guest about Park schedules, directions, or any enquiries

Hong Kong SAR

⚫Facilitate in preparation and implementation of programme and events,⚫Handle clubhouse administrative works, including facilities booking, facilities maintenance, and resident card application

Hong Kong SAR

⚫Sportswear selling

Master Of Science - Ms, Exercise Science

(CGPA: 3.73), Dean's list ⚫Obtained grade A in courses: Research Project: Exercise Science, and Statistics in Exercise Science and Sport.

Bachelor'S Degree, Bachelor Of Science In Exercise Science And Health Education

(CGPA: 3.73), First honours, Dean's list ⚫Obtained grade A in courses: Research Project: Exercise Science, and Statistics in Exercise.

Higher Diploma, Sport And Recreation Management

Obtained grade A in courses: Sport marketing, Statistics in Sport and Recreation etc.

Secondary School

HKDSE: Chinese language: 4 English language: 4 Mathematics: 4 Liberal Studies: 4