Scott Aldrich Email & Phone Number

San Antonio, Texas, United States

San Antonio, Texas

• Developed innovative communication tactics to increase engagement, comprehension, retention, and reduced time allocated to receiving communications.
• Applies project management and change management methodologies to communication processes ensuring accurate, effective, and measurable results.
• Developed strategic communication plans for ~ 3,500 internal employees, focusing on improving compliance adherence, job performance, and awareness of organizational changes.
• Conducts stakeholder analysis, impact analysis, key message development, communication planning and execution, and logistical coordination for delivery and deployment of new change management efforts.
• Produced all communication elements, supporting documents, and multimedia specifically designed to ensure information is easily understood and applied quickly.
• Tracks planning, execution, and impact of multiple complex change efforts affecting all audiences through integrated change communication releases.

San Antonio, TX

• Led the development and integration of the new Desktop Manager for internal Member Service Representatives (MSRs), consolidating the number of open programs and applications and allowing them to work more efficiently.
• Led the development and delivery of a new online and mobile experience (digital marketing) for USAA members to acquire new lines of business as well as better organization and account management resulting in more.
• Analyzed project scope through stakeholder interviews and feature requests.
• Collaborated with a large cross-functional teams, sponsors, IT developers, and various key business stakeholders ensuring all requirements for all lines of business were met and within scope.
• Communicated progress and impediments to executive management and provided recommendations to maintain on-time and on budget.

• Designed, delivered, and managed effective change management programs for operational and enterprise changes impacting members and employees.
• Collaborated with sponsors, stakeholders, and project team members to develop custom and effective change plans.
• Managed multiple mid to large projects simultaneously while meeting all time constraints and requirements.
• Presented recommended change plans to stakeholders and coordinated approvals.
• Developed and delivered communication plans and tactics that included iterated touch points that provided insight when a specific group required more attention.

Bachelor Of Science (Bs), Business Information Systems Management (Bism), 3.8

Graduate, Project Management