Technical Support Advisor And Wlnp Porting Specialist
Teleperformance/Concentrix/Minacs/Convergys
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Scott Biggs Email & Phone Number
Technical Support Advisor and WLNP Porting Specialist
at
Teleperformance/Concentrix/Minacs/Convergys
1 work email found
@minacs.com
3 phones found area 586
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Teleperformance/Concentrix/Minacs/Convergys
Role
Technical Support Advisor and WLNP Porting Specialist
Location
St Clair Shores, Michigan, United States
Who is Scott Biggs? Overview
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Quick answer
Scott Biggs is listed as Technical Support Advisor and WLNP Porting Specialist at Teleperformance/Concentrix/Minacs/Convergys, based in St Clair Shores, Michigan, United States. AeroLeads shows a work email signal at minacs.com, phone signal with area code 586, and a matched LinkedIn profile for Scott Biggs.
Scott Biggs previously worked as Technical Support Advisor/WLNP Porting Specialist at Teleperformance/Concentrix/Minacs/Convergys and Subscriber Advisor at Convergys. Scott Biggs holds Certification, Desktop Support/It Security Administration from Computer Networking Center.
Company email context
Email format at Teleperformance/Concentrix/Minacs/Convergys
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{first}.{last}@minacs.com
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AeroLeads found 1 current-domain work email signal for Scott Biggs. Compare company email patterns before reaching out.
Profile bio
About Scott Biggs
As a Technical Support Advisor and WLNP Porting Specialist at Teleperformance, I provide exceptional customer service and technical assistance to clients in the telematics and wireless industry. I have over 15 years of experience in call center based technical support, telecommunications, wireless cellular technology, and WLNP porting.I am skilled in Microsoft Office, CRM, problem solving, and process improvement. I have received multiple awards and incentives for delivering outstanding customer experiences, achieving high quality scores, and exceeding team goals. I am passionate about helping customers resolve their issues, upgrade their services, and enjoy their products. I am always eager to learn new skills, technologies, and best practices in my field.
Listed skills include Customer Relations, Word, Troubleshooting, Excel, and 32 others.
Current workplace
Scott Biggs's current company
Company context helps verify the profile and gives searchers a useful next step.
Teleperformance/Concentrix/Minacs/Convergys
7 roles
Scott Biggs work experience
A career timeline built from the work history available for this profile.
Technical Support Advisor/Wlnp Porting Specialist
Current
Teleperformance/Concentrix/Minacs/Convergys
Rated 62.50 % score for CSAT customer service surveys out of 605 overall department surveys for the month of March 2023.One of three advisors to win the quality award for top scores on customer SQS surveys for June 2021.Met and exceeded team goals in all twelve out of twelve months during 2019.Rating of 100 per cent quality scores on all recorded, emailed.
Nov 2010 - Present
Subscriber Advisor
Convergys
Scored in the top 13 per cent of advisors for selling turn by turn service upgrades to customers.Sent over 600 turn by turn routes to customers traveling to locations in the United States and Canada. Achieved multiple perfect scores for IPSOS customer satisfaction telephone surveys.Effectively performed duties of point person, to assist team leaders.
Mar 2010 - Nov 2010
Technical Support/Executive Relations Advisor
Convergys
- Provided technical support to customers of the OnStar/Verizon shared minutes plan.
- Provisioning of new cellular numbers when a duplicate number was activated in two separate customer’s vehicles.
- Inbound and outbound telephone support with customers to update software in the Onstar vehicle hardware.
- Successful activations of vehicles that have had the Onstar hardware replaced.
- Resolved escalated calls to the office of the president of the company.
Nov 2004 - Mar 2008
Distribution Expeditor
- Creation and editing of Excel and Word documents and templates, which were used with various financial reporting processes for the distribution department.
- Creation of shipping labels in MS Word which were used for shipping magazines to corporate and individual customers.
- Tracked shipments via the FedEx website and other proprietary methods to customers on a timely basis.
- Provided assistance to the Human Resources Department, to mail insurance packages to employees of the… Show more
- Provided assistance to the Human Resources Department, to mail insurance packages to employees of the company. Show less
Sep 2004 - Oct 2004
Data Retrieval Specialist
- Responsible for order entry, HR duties, travel arrangements, clear, precise, orderly records.
- Database Management, keeping track of all Office Supplies, Team Building, Multi-Tasking, maintenance of telephone system, accurate messages and record keeping.
- Provided technical support for Lotus Notes database.
Nov 2000 - Feb 2004
Computer Operator/Team Leader
Vetri Systems
- Responsible for customer support, both email and phone.
- Managed tape drive back up of Windows NT 4.0 and Unix servers.
- Supervised and managed day to day operations.
- Quality control, inventory, scanning of health care forms, preparation and shipment of computer data tapes and CD ROM’s for clients.
Jan 1998 - Mar 2000
4 education records
Scott Biggs education
Certification, Desktop Support/It Security Administration
Computer Networking Center
Computer Technology
New Horizons Computer Learning Centers
Broadcast Communications
Diploma
Charles S. Mott High School
FAQ
Frequently asked questions about Scott Biggs
Quick answers generated from the profile data available on this page.
What company does Scott Biggs work for?
Scott Biggs works for Teleperformance/Concentrix/Minacs/Convergys.
What is Scott Biggs's role at Teleperformance/Concentrix/Minacs/Convergys?
Scott Biggs is listed as Technical Support Advisor and WLNP Porting Specialist at Teleperformance/Concentrix/Minacs/Convergys.
What is Scott Biggs's email address?
AeroLeads has found 1 work email signal at @minacs.com for Scott Biggs at Teleperformance/Concentrix/Minacs/Convergys.
What is Scott Biggs's phone number?
AeroLeads has found 3 phone signal(s) with area code 586 for Scott Biggs at Teleperformance/Concentrix/Minacs/Convergys.
Where is Scott Biggs based?
Scott Biggs is based in St Clair Shores, Michigan, United States while working with Teleperformance/Concentrix/Minacs/Convergys.
What companies has Scott Biggs worked for?
Scott Biggs has worked for Teleperformance/Concentrix/Minacs/Convergys, Convergys, Remedy Intelligent Staffing, Staff Resources Inc, and Vetri Systems.
How can I contact Scott Biggs?
You can use AeroLeads to view verified contact signals for Scott Biggs at Teleperformance/Concentrix/Minacs/Convergys, including work email, phone, and LinkedIn data when available.
What schools did Scott Biggs attend?
Scott Biggs holds Certification, Desktop Support/It Security Administration from Computer Networking Center.
What skills is Scott Biggs known for?
Scott Biggs is listed with skills including Customer Relations, Word, Troubleshooting, Excel, Customer Service, Microsoft Office, Telecommunications, and Problem Solving.
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