Scott Coutts Email & Phone Number

San Diego, California, United States

San Diego Metropolitan Area

Welding Supply distribution company

Santa Clara, California, United States

Director of Sales and OperationsCarbonic Service, Santa Clara, CA Jun 2007 – PresentDirect all sales and operations for provider of specialized commercial and consumer gas, beverage, and recreational equipment and materials.Grew total sales to over $6.5M, secured over 1376 client contracts including McDonalds and Tesla, and led shift of business model from rent to own to rental only that helped expand profits 300%; secured continuous profit growth during pandemic months even with 30% reduction of revenue.Lead team of 16 Sales and Service personnel, update position functions and job descriptions, interview and onboard new employees, and lead trainings on all programs and organization operations. Spearhead key strategic partnerships with clients, beverage distributors, and retail leaders, lead client onboarding, work directly with client leadership to provide training on company, product, and solution specifics, pinpoint areas of opportunities within operations, and provide ongoing support.Craft improved operations and processes, focus on ongoing auditing and improved enhancements, partner with clients to provide perspective, reorganize Field Service operations, and update upsell strategies; improvements decreased operational costs and total labor overhead, while growing total sales. Develop and update company SOPs manuals, position agreements, training programs, and performance reviews for all operational departments and positions; enabled consistent service delivery, achievement of company and individual goals, and high praise from clients. Oversee P&L and operational budget, develop comprehensive annual budget, manage labor costs, inventory control, sales targets, and margins; work with executive management to review finances on a regular basis and developed corrective strategies and actions to reduce operating costs and shrink from $60K to <$10K.

San Jose, California, United States

Grew annual sales to $22.5M , developed and secured bids for major colleges that encompassed Direct Delivery, Full-Service Vending, Fountain, and Service contracts, and managed 25 employees.Recruited and developed sales force, led continuous trainings focused on product features and capabilities, customer engagement, and sales best practices, and supported strategic business development actions; helped reps be promoted into leadership roles.Delivered dedicated coaching and development meetings, focused on sales best practices, customer support, overcoming objections, closing, phone and email communications, and CRM database management; team increased lead call backs, customer retainment, and database accuracy.Led financial management of Full-Service Vending Department, updated cash handling and tracking procedures, and introduced daily review of cash collection reports by driver; secured 99% collected cash metric.Converted 3 colleges from Pepsi to Coke on exclusive contracts, including De Anza College, Foothill College, and Santa Clara University, grew case volume 66,000 and revenue $750,000+ annually. Developed new program that enabled companies including Apple and Intel to give away free soda to employees, outlined discounted product pricing, and finalized sales and