Scott Frame Email & Phone Number

Consulting Practice Managers are responsible for managing a team of seasoned personnel supporting tier one clients. They oversee all perspectives of personnel, support and client success health.

The Team Leader leads either a client success team managing a queue of cases and a pool of fifty to two hundred and fifty clients or leads a module team with a specialty focus. The Team Leader is responsible for efficient and satisfactory case closure and customer satisfaction as it relates to implementing the module. The Team Leader communicates goals, monitors progress, mentors and trains team members, develops team members’ skills, and evaluates performance. The Team Leader develops client relationships and leverages relationships to identify additional needs, industry issues, and gather feedback.

Raleigh-Durham, North Carolina Area

Implementation, upgrade & roll-out projects. Responsible for leading the project from its inception to execution, through phased progression while maintaining an agile focus to shift resources and priorities. This includes planning, execution and managing the people, resources and scope of the project.

Raleigh-Durham, North Carolina Area

Technical Account Managers at Yardi Systems provide consulting, implementation and technical support to a group of assigned Yardi clients. Managing business operations and financial accounting functions in Yardi’s Voyager software. Practice Groups support Yardi's Tier one clients.Responsibilities• Implements the Yardi suite of software products by assisting clients with system implementation, training, and technical support.• Mentor, coach and provide guidance to Associate TAM's and TAM's.• Researches, analyzes and resolves software issues.• Supports software product customization based on client requirements.• Performs data mapping and conversions• Performs system and business process reviews and other service reviews and makes recommendations on best practices.• Works on a regular basis with Yardi internal resource teams to include: training, conversion, sales and development.• Setting and managing client expectations.• Superior verbal and written communication skills.• Project Management, Accounting, and Property Management experience.• Solid Proficiency in MS Office Suite and Outlook.• Knowledgeable in the following areas: Property Management, Accounting, Microsoft Windows, Technical Support, SQL, HTML/ASP.Management of the clients’ portfolio as it relates to the successful Yardi Voyager implementation. Including, but not limited to: • Supporting web-browser based application software in a dynamic and creative environment. Assisting clients with customizing and troubleshooting enterprise wide systems to meet their strategic goals. • Accounting, SQL, and Citrix / Remote knowledge.• Ability to build long term client relationships,using excellent communication skills, real estate knowledge and database experience. • Detail-oriented, with the ability to multi-task in a fast-paced environment.

Little Rock, Arkansas Area

• Assists the Assistant Director for Outreach and Programs in the development, implementation, and delivery of education and training projects, programs, planning and administrative duties pertaining to the crime scene courses within the Forensic Sciences and Computer Education Division of the Criminal Justice Institute.• Works with the Assistant Director for Outreach and Programs to establish and accomplish work plan, staffing goals and timelines.• Coordinates established Forensic Sciences Computer Education Division Crime Scene Courses. Builds effective relationships with contract Instructors to successfully deliver Courses. Reviews instructor materials for assigned FSCED projects and ensures the material is submitted as defined in signed contracts. Works with instructors in the development of new courses.• Assists in the development of course materials and all other support documents for assigned projects as needed. Develops and delivers curricula as needed.• Develops training class/course preparation and delivery guides to ensure materials, supplies, and equipment are available at the time of delivery to improve effectiveness if needed.• Reviews and compiles results from course evaluations and surveys. Recommends the revision of curricula and/or methods of delivery to improve effectiveness if needed.• Assists with the development, preparation, writing, and submission of grant proposals. Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project.• Provides supervisory oversight and guidance to division staff members on daily assignments and projects. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws and according to directions from the Assistant Director for Outreach and Programs. Responsibilities include training employees and planning, assigning and directing work.

Little Rock, Arkansas Area

• Coordinates liaison activities of the project and act as a liaison with the Highway Safety Office.• Submits monthly reimbursement reports, activity reports and the Annual Project Activity Report.• Solicits commitments for increased enforcement of driving while intoxicated (DWI)/driving under the influence (DUI) laws.• Solicits commitments of cities/counties to participate in statewide enforcement mobilizations and provides reports of their activities.• Conducts law enforcement summits and conferences with alcohol enforcement themes.• Attends specified project management meetings and training as assigned by the Arkansas State Police.• Maintains an incentive/awards program to encourage participation in mobilizations.• Makes in-person, on-site visits to law enforcement agencies to promote participation in enforcement campaigns and increasing traffic enforcement year round.• Distributes and reprints, as necessary, a laminated flyer with a synopsis of the seat belt and child restraint laws according to program specifications.• Attends and solicits time on the agenda of law enforcement association meetings to encourage participation in mobilizations and enforcement of traffic laws.• Conducts a public information and education campaign to support project activities by issuing news releases as appropriate.• Represents the Criminal Justice Institute at relevant public, civic group or governmental sponsored conferences, seminars and meetings as directed.• Assists members of the Arkansas law enforcement community by providing existing CJI informational materials, booklets, and schedules or otherwise helping them by explaining CJI functions or referring them to the appropriate staff member.• Assists the Director in creating a work environment that is harmonious in an effort to maximize the competencies of all CJI centers.• Maintains professionalism in contacts with other CJI staff, guests of the Institute, and other agencies.

151St Mp Bn

Responsible for the receipt of equipment; responsible for forecasting and coordinating the inventory and transportation of equipment and rolling stock; coordinate convoys and accommodations for convoy personnel; responsible for the readiness, training, duty performance and welfare of subordinates.Liaison is that contact or intercommunication maintained between elements of military forces or other agencies to ensure mutual understanding and unity of purpose and action. Liaison helps reduce the fog of war through direct communications. It is the most commonly employed technique for establishing and maintaining close, continuous physical communication between commands. Commanders use liaison during operations and normal daily activities to help facilitate communication between organizations, preserve freedom of action, and maintain flexibility. The liaison provides senior commanders with relevant information and answers to operational questions. It ensures they remain aware of the tactical situation.Liaison activities augment the commander's ability to synchronize and focus combat power. They include establishing and maintaining physical contact and communication between elements of military forces and, as directed, nonmilitary agencies. Liaison activities ensure-• Cooperation and understanding between commanders and staffs of different headquarters.• Coordination on tactical matters to achieve unity of effort.• Understanding of implied or inferred coordination measures to achieve synchronized results.The liaison is a tool that enhances the commander's confidence. It helps commanders overcome friction and synchronize operations. Effective liaison assures commanders that subordinates understand implicit coordination. A liaison officer (LNO) represents the commander or a staff officer. The task and its complexity determine the required qualifications. At higher echelons, the complexity of operations often requires an increase in the rank required for LNOs.

Charleston, West Virginia Area

• Performed multiple roles with progressively increasing responsibilities in an agency of over 200 personnel.• The rank of Sergeant may serve in a command or supervisory capacity. Responsibilities of a Sergeant include the management of assigned programs or functions and the supervision of assigned subordinate personnel.• Plans, assigns, reviews, and supervises the work of members in the assigned command.• Ensures the enforcement of laws and local ordinance as well as Department rules, policies and procedures.• Interprets orders and directives to direct subordinates.• Advises and assists subordinates in the proper disposition of complex or difficult assignments or situations.• Ensures the development, execution and completion of assigned programs or functions.• Review's report for completeness and content.• Ensures that necessary reports are completed and submitted in a timely manner.• Responds to critical incidents and directs operations as needed.• May assume general responsibility of a division in the absence of the division commander.• Serves as a resource concerning federal, state and local law, policies and procedures .• Trains members in law enforcement.• Scheduling, payroll and disciplinary action.• Selected and certified by the Governors Committee on Crime to instruct Law Enforcement personnel in Verbal Judo (communication skills), Traffic Stops / High Risk Felony Stops, Interview & Interrogation, Report Writing, Probable Cause, as well as Instructor Development/Instructor Facilitator Train the Trainer.

Kanwaha & Putnam Counties, West Virginia

• Interdicted narcotic activity occurring within a dual county area.• Investigated and apprehended persons suspected of illegal sale or use of narcotics.• Compiled identifying information on suspects charged with selling narcotics.• Maintained surveillance of a suspect to detect modus operandi.• Selected undercover officer best suited to contact suspect and purchase narcotics.• Obtained police funds required to make a purchase.• Submitted written report containing charges, available facts, and evidence to authorize a search warrant or wiretap.• Undercover assignments: Observed and photographed narcotic purchase transaction to compile evidence and protect the undercover investigator. Arrested narcotics offenders. Recruited confidential informants. Performed drug investigations using confidential informants. Performed drug investigations in a direct contact undercover role. Electronic surveillance. Vehicle surveillance. Aerial surveillance.• Incident reports.• Evidence collection and preservation.• Obtained statements for the prosecution of offenders and appeared in court as a witness.• NIBRS software specialist & auditor.• Statistics & Analysis for grant reporting.• Narcotics Evidence Custodian for MDENT & Charleston Police Department.• Evidence collection technologies equipment purchaser.• Inter office criminal reporting software specialist.

Charleston, West Virginia Area

• Leads, Manages, Supervises and performs Security Force (SF) activities.• Installation, Weapon System, and Resource Security.• Anti-Terrorism, Law Enforcement and Investigations.• Air Base Defense.• Armament and Equipment Training.• Pass and Registration.• Information Security.• Combat Arms.

Poca, West Virginia

• Achieves financial results in a complex merchandise category or categories.• Coordinates, completes, and oversees job-related activities and assignments.• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.• Leads and optimizes current and future replenishment processes to drive savings.• Manages inventory for complex categories (for example, volume, visibility, risk exposure).• Provides supervision and development opportunities.

• Leads, Manages, Supervises and performs Security Force (SF) activities.• Installation, Weapon System, and Resource Security.• Anti-Terrorism, Law Enforcement and Investigations.• Air Base Defense.• Armament and Equipment Training.• Pass and Registration.• Information Security.• Combat Arms.

Law Enforcement

Education record

Education record