Scott Hepburn

Scott Hepburn Email and Phone Number

Customer Advocate - Parklife Metro @ Plenary Group
Sydney, NSW, AU
Scott Hepburn's Location
Greater Sydney Area, Australia
Scott Hepburn's Contact Details

Scott Hepburn personal email

About Scott Hepburn

Scott Hepburn is a Customer Advocate - Parklife Metro at Plenary Group. He possess expertise in business process re engineering, airports, aviation, airlines, change management and 30 more skills. Colleagues describe him as "I have known Scott through out most of my career at Australian Airlines/ Qantas. I worked with him in Canberra and latterly at Qantas Holidays. I have always found Scott to have a great attitude to achieving a good business outcome. He has good attention to detail but always in the context of the bigger picture. He gets on very well with people at all levels of the organisation. I would be delighted to work with him again." and "Scott provided great insight into the talent management system being prepared by my client. He brought his operational skills as well as his understanding of people to the project and added a new perspective to the system. He has both a big picture and attention to detail approach, is extremely well organised and delivers ahead of schedule. I would happily recommend his work."

Scott Hepburn's Current Company Details
Plenary Group

Plenary Group

View
Customer Advocate - Parklife Metro
Sydney, NSW, AU
Website:
plenarygroup.com
Employees:
252
Scott Hepburn Work Experience Details
  • Plenary Group
    Customer Advocate - Parklife Metro
    Plenary Group
    Sydney, Nsw, Au
  • Northwest Rapid Transit/Nrt Group
    Customer Advocate
    Northwest Rapid Transit/Nrt Group Feb 2015 - Present
    Sydney, Australia
    The $8.3 billion Sydney Metro Northwest was Australia’s biggest public transport project and is being followed up with the Sydney Metro City and Southwest project. Sydney Metro Northwest is Australia’s first fully-automated metro network, delivering 8 new railway stations, 4,000 new commuter car parking spaces and 5 existing railway stations upgraded to metro status.The NSW Government awarded the $3.7 billion Operations, Trains and Systems contract to Northwest Rapid Transit (NRT). This Public Private Partnership (PPP) is the largest ever awarded in NSW and saw the NRT consortium deliver the Sydney Metro Northwest in 2019 and will operate and maintain it for the next 15 years.22 Next generation metros operate 2228 services per week on Sydney Metro Northwest with a metro every 4 mins in peak hours and 98 percent on-time running.Sydney Metro Northwest was the first stage of the new metro network and will transform and modernise public transport in Sydney forever. The project features: Construction of 23km of new electrified, twin track, metro railway between Tallawong Road, Rouse Hill and Epping. Upgraded the existing 13km Epping to Chatswood railway to metro standards, including the existing stations at Epping (lower level), Macquarie University, Macquarie Park, North Ryde and Chatswood (metro platforms). Australia’s longest rail tunnels – 15km long and up to 58m below ground at their deepest point.  Between Bella Vista and Rouse Hill, a 4km elevated skytrain was built, followed by 4km of bridges, embankments and surface tracks to the terminus. A Sydney Metro Train Facility to allow metro's to be cleaned, maintained and parked at night and off peak was built at Tallawong Road, Rouse Hill.
  • Royal Caribbean Cruises, Ltd.
    Customer Operations Manager, Australia & New Zealand
    Royal Caribbean Cruises, Ltd. Apr 2010 - Jan 2015
    Sydney
  • Royal Caribbean International
    Consultant - Customer Services
    Royal Caribbean International Apr 2009 - Apr 2010
    Sydney, Australia
  • Great Learning
    Contractor
    Great Learning Jan 2008 - Apr 2008
    Sydney, Australia
  • Qantas Holidays Limited
    Manager Business Systems Projects
    Qantas Holidays Limited 2006 - 2007
    Sydney, Australia
  • Qantas
    Manager Customer Service Initiatives
    Qantas 2004 - 2006
    Melbourne, Brisbane And Sydney
  • Jetstar Airways
    National Airport Operations/Airport Manager Sydney
    Jetstar Airways 2003 - 2004
    Sydney, Australia
  • Jetstar Airways
    Ground Operations Manager
    Jetstar Airways 2003 - 2004
    Sydney, Australia
  • Qantas
    Manager Customer Service Delivery
    Qantas 1998 - 2003
    Sydney, Australia
  • Qantas
    Qantas Club And Chairmans Lounge Manager
    Qantas 1995 - 1998
    Canberra, Australia

Scott Hepburn Skills

Business Process Re Engineering Airports Aviation Airlines Change Management Operational Excellence Performance Management Business Process Improvement Process Improvement Operations Management Leadership Stakeholder Management Culture Change Business Process Project Management Management Start Ups Business Strategy Strategy Team Leadership Customer Service Team Management Outsourcing Customer Experience Six Sigma Talent Management Call Centers Service Delivery Pmo Program Management Business Transformation Vendor Management Project Delivery Project Planning Business Analysis

Frequently Asked Questions about Scott Hepburn

What company does Scott Hepburn work for?

Scott Hepburn works for Plenary Group

What is Scott Hepburn's role at the current company?

Scott Hepburn's current role is Customer Advocate - Parklife Metro.

What is Scott Hepburn's email address?

Scott Hepburn's email address is sc****@****ail.com

What skills is Scott Hepburn known for?

Scott Hepburn has skills like Business Process Re Engineering, Airports, Aviation, Airlines, Change Management, Operational Excellence, Performance Management, Business Process Improvement, Process Improvement, Operations Management, Leadership, Stakeholder Management.

Who are Scott Hepburn's colleagues?

Scott Hepburn's colleagues are Chris Painter, Charmaine Tay, Ruth Kyte, Jodie Hadfield, Anthea Savidis, Chris Choong, Graeme Andrews.

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