Assistant Vice President - Global Sales And Relationship Management
Shanghai, China
Joined the Client Relationship team as Senior Manager in May 2011 then was promoted to Assistant Vice President in March 2012. From January 2013 role changed when Sales & Client Relationship teams merged and focused more on direct sales. Key Responsibilities included: • Assigned as account manager for 14+ Global Clients that focused on account growth strategy, stakeholder management and development, and maintenance of governance rigors• Managed these global clients across… Show more Joined the Client Relationship team as Senior Manager in May 2011 then was promoted to Assistant Vice President in March 2012. From January 2013 role changed when Sales & Client Relationship teams merged and focused more on direct sales. Key Responsibilities included: • Assigned as account manager for 14+ Global Clients that focused on account growth strategy, stakeholder management and development, and maintenance of governance rigors• Managed these global clients across various businesses: life science & pharmaceutical, insurance, automotive, logistic, real estate, manufacturing and services industries throughout Asia Pacific• Scheduled regular client discussions up to CXO level to understand pain points and challenges then provide a solution across an array of services. These included: Core Outsourcing Services (Finance & Accounting, Procurement, Customer Service, and HR), Technology Services (IT Managed and enterprise application services) and Smart Decision Services (Re-engineering and shared service)• Created, outlined and executed upon each individual account plan per global client • Updated and maintained the sales pipeline in Net Suite and/or Sales force systems weekly• Presented progress on new and existing deals to China executive leadership for strategic direction • Maintained interaction and rigorous communication with account operation team to understand performance, detailed process and scope of service to enhance customer discussion • Hosted, structured, and equipped team ahead of customer visits to operation delivery centers. • Lead deal teams throughout Request For Proposal (RFP) stage to understand customer need, obtain leadership buy-in, construct solution, and present and follow-up with client for feedback and progress • Recruited, supervised, and mentored new team member as part of global client relationship team Show less