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Scott J. Email & Phone Number

Global Business Architect (Agentic, Dynamics 365 Contact Center) at Microsoft
Location: United States 11 work roles 2 schools
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Role
Global Business Architect (Agentic, Dynamics 365 Contact Center)
Location
United States
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Who is Scott J.? Overview

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Scott J. is listed as Global Business Architect (Agentic, Dynamics 365 Contact Center) at Microsoft, a with 231118 employees, based in United States. AeroLeads shows a matched LinkedIn profile for Scott J..

Scott J. previously worked as Global Business Architect (Business Apps, AI, Dynamics 365 Contact Center) at Microsoft and Worldwide Solution Strategy Director - Dynamics 365 Customer Service and Digital Contact Center at Microsoft. Scott J. holds Bachelor Of Arts (Ba), Computer Science from Saint John'S University.

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Microsoft

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About Scott J.

As a Business Architect at Microsoft, I have deep experience in high-tech, global sales and go-to-market strategy.My role is to ensure the sales success of Dynamics 365 Customer Service, Copilot, and Dynamics 365 Contact Center, our innovative solutions that empower our customers to deliver unparalleled services and technology. I work across a global business and collaborate with various teams, including field sales, product engineering, marketing, readiness, partners, and business planning. I am passionate about solution development and proof phases in the sales cycle, and I bring a multi-cultural team leadership and a customer-centric mindset to every engagement. My mission is to help our field sellers, partners, and customers leverage the One Microsoft Cloud to solve their business challenges and achieve their goals.

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Microsoft
Microsoft
Global Business Architect (Agentic, Dynamics 365 Contact Center)
United States
Website
Employees
231118
AeroLeads page
11 roles · 27 years

Scott J. work experience

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Global Business Architect (Agentic, Dynamics 365 Contact Center)

United States

Global Business Architect (Business Apps, Ai, Dynamics 365 Contact Center)

Current

Redmond, Washington, Us

Responsible for GTM sales success of a multi-billion-dollar business working "left-to-right" across a global enterprise and collaborating with field sales, product engineering, marketing teams, readiness, partners, business planning and many others to deliver unparalleled services and technology.

Aug 2022 - Present

Worldwide Solution Strategy Director - Dynamics 365 Customer Service And Digital Contact Center

Redmond, Washington, Us

Passionate sales leader, focused on the global Dynamics 365 Customer Service sales strategy at Microsoft, including our All-in-One Digital Contact Center. Working tirelessly to help our field sellers, partners and customers drive transformative Customer Experiences, supported by the One Microsoft Cloud.

Feb 2021 - Aug 2022

Principal Technical Specialist - Business Applications

Redmond, Washington, Us

Key part of the sales team responsible for qualifying, developing and managing Dynamics 365 and Power Platform related sales opportunities for some of the largest Service deals at Microsoft. Influenced top level stakeholders of enterprise organizations through their evaluation of Business Applications by mapping technology to business initiatives and articulating business value while removing technical barriers.

Jan 2018 - Feb 2021

Vice President, Cx Technology Evangelist

Bloomington, Mn, Us

Customer Experience thought leader with subject matter expertise on technologies impacting CX, such as CRM, Contact Center, Bots, Knowledge Management, Portals, Unified Communications and more. Well-versed on the most current technology trends and functioning as an innovative catalyst to an organization. A conduit between the business and technology, providing a vision to identify how technologies can build and execute on a Customer Experience strategy.

Jan 2016 - Jan 2018

Principal Architect And Director Of Sales Engineering

Bloomington, Mn, Us

Responsible for evangelizing all solutions in the Avtex 360 (Skype for Business, Dynamics CRM, Parature, Interactive Intelligence, SharePoint, Custom Applications and more), collaborating closely with Solution Management, Sales and Marketing and directly leading and managing the Sales Engineering (SE) team. Chair of the Avtex Technology Vision Committee.

Jun 2013 - Jan 2016

Sales Engineering Manager

Bloomington, Mn, Us

Leveraged expertise in all Avtex solution areas to create, maintain and optimize a consistent Sales Engineering process that delivers value to our customers and partners. Planned, organized and directed the activities of the Sales Engineering team.

Jun 2012 - Jun 2013

Sales Engineer

Bloomington, Mn, Us

Strategic career change to better understand the Sales Organization through Solution Architecture and actively driving and managing the technology evaluation stage of the sales process. Accomplished by working in conjunction with the sales team as the key technical advisor and advocate for Avtex solutions and services. Clearly articulating Avtex processes, technologies and product positioning to both business and technical users, internal and external to the company.

Jul 2011 - Jun 2012

Unified Communications Operations Director

Bloomington, Mn, Us

Management of national UC (including Microsoft Lync 2010 and Exchange Unified Messaging) delivery practice at Avtex, including resourcing, professional services and product proposal and delivery with direct revenue impact and growth planning following Convergent's acquisition by Avtex.

Nov 2010 - Jul 2011

Director Of Operations

Apple Valley, Mn, Us

Lead, manage and direct the professional services delivery at Convergent during a time of significant change. Adaptable and flexible, able to rapidly assimilate new concepts, technologies and industries. Added value through challenging established practices and delivering creative solutions to complex business problems.Acquired by Avtex on 11.01.10

Jul 2005 - Nov 2010

Client Team Supervisor

Wayzata, Minnesota, Us

Experience focused on managing the support and operations of an enterprise environment of desktop users. Successfully managed the 2nd Level Support team responsible for maintaining a secure, highly available, and consistent desktop user experience lowering the total cost of ownership.

2000 - 2004 ~4 yrs
Team & coworkers

Colleagues at Microsoft

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2 education records

Scott J. education

Bachelor Of Arts (Ba), Computer Science

Saint John'S University

Associate Of Arts, Computer Science

Ridgewater College
FAQ

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What company does Scott J. work for?

Scott J. works for Microsoft.

What is Scott J.'s role at Microsoft?

Scott J. is listed as Global Business Architect (Agentic, Dynamics 365 Contact Center) at Microsoft.

Where is Scott J. based?

Scott J. is based in United States while working with Microsoft.

What companies has Scott J. worked for?

Scott J. has worked for Microsoft, Avtex Solutions, Llc, Convergent, and Cargill.

Who are Scott J.'s colleagues at Microsoft?

Scott J.'s colleagues at Microsoft include Blair Trump, Fahim Shariar, 楊子萱, Iam Rashid, and Niklas Leifsson.

How can I contact Scott J.?

You can use AeroLeads to view verified contact signals for Scott J. at Microsoft, including work email, phone, and LinkedIn data when available.

What schools did Scott J. attend?

Scott J. holds Bachelor Of Arts (Ba), Computer Science from Saint John'S University.

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