Scott Carlson Email & Phone Number

Sioux Falls, Sd, Us

Sioux Falls, South Dakota, United States

Consulted, reviewed and researched moderately complex business, operational, and technical challenges that require an in-depth evaluation of variable data factors.  Performed moderately complex data analysis to support and drive strategic initiatives and business needs for five business groups.  Developed a deep understanding of technical systems and business processes to extract data driven insights while identifying opportunities for engineering enhancements.  Led or participate on large cross group projects that drove the company’s data initiatives forward.  Mentored junior staff to improve query efficiency, data discovery, field calculations, and automation that eliminated 120 manual reports.  Collaborated and consulted with peers, colleagues, external contractors, and mid-level managers to resolve issues and achieve goals.  Leveraged a solid understanding of compliance and risk management requirements for supported areas.  Tools: Tableau, SQL Server Management Studio, TeraData, SAS, Power BI and Alteryx.

Sioux Falls, South Dakota, United States

Performed complex analysis of findings and trends using statistical and/or financial analysis, modeling, and process documentation.  Recommended solutions to reduce expenses and maximize operational efficiency; monitored and made recommendations for improving quality and compliance.  Identified business requirements and analytical needs; identified and recommended potential data sources; compiled and mined data from multiple, cross business sources.  Responded to requests for specific, customized reports and ad hoc analyses.  Ensured adherence to data management regulations and policies.  Partnered with technology groups.

Sioux Falls, South Dakota, United States

Provided data reporting to lines of business within Operations. Provided MS Access tool support for lines of business including maintenance and programming using Visual Basic.  Combined data mined from various sources.  Created complex queries that supported business needs.  Served as a subject matter expert for Deposit Account Operation department and acted as a resource for other Analytics team members.  Worked on multiple projects with competing deadlines and met target dates.  Experience with Monarch, Tableau, SQL Server Management Studio and Microsoft Office applications.  Graduated from Wells Fargo Front Line Management Development Program.

Sioux Falls, South Dakota, United States

Assisted management with complex projects and issues with minimal direction/supervision.  Performed a quarterly analysis of sample size to determine the Quality Assurance (QA) percentage for the statistical model in Excel by pulling information from various databases and Crystal Reporting which allowed the review rate of operational functions to prioritize higher risk functionality.  Created a monthly Quality reporting package in Excel using various Access databases, SQL Reports, and Crystal Reporting that helped managers identify areas of opportunity in their process.  Analyzed data from reports and presented the material to managers of all levels for multiple lines of business which helped improve departmental quality scores.  Created control charts in Excel and monitored to ensure processes were functioning as intended and correct issues that were identified.  Monitored workflow and coordinated staff which ensured Service Level Agreements were met.  Completed and communicated procedure updates and other job relevant information to staff via written and verbal communications.  Participated in LEAN Events to find efficiencies and reduce risk for three Deposit Operations processes that decreased errors and reduced processing times.

Sioux Falls, South Dakota, United States

Performed Quality Assurance on processes in Account Maintenance, Deposit Document Review, IRA Deceased Processing and Foxtrot using Hogan, DIPR, and EFW workflow systems. Imported data into Access Databases and use multiple queries to complete critical transaction validations. Trained staff on new functions

Sioux Falls, South Dakota, United States

Performed Quality Assurance on processes in Account Maintenance, Deposit Document Review, Document Management, and CIP using Hogan, DIPR, FDR and EFWExercised some judgment within guidelines.Perfomed tasks that require coordination of information among various operational areas and customers.Served on the Service Excellence Committee and maintained confidentiality on results

Sioux Falls, South Dakota, United States

Provided superior customer service by ensuring that information communicated was accurate and given in a timely manner.

Sioux Falls, South Dakota, United States

Prepared documents for input into imaging system. Accountable for timely sorting and routing of incoming mail.

Sioux Falls, South Dakota, United States

Handled customer calls that required maintenance, answered questions, and resolved issuesUtilized verbal and interpersonal communication skillsWorked in a fast paced environment with established standards of quality and timelinessApplied critical thinking skills to resolve customer inquiries

Bachelor Of Art, Psychology

Minor in Sociology Emphasis on Business, Research, and Statistics Experienced in Microsoft Excel, Access, Word, Outlook, and PowerPoint

Bachelor'S Degree, Psychology