Scott Lowe Email & Phone Number

Edinburgh, United Kingdom

Digital Bank -Application Platform Maintenance & AWS Cloud MigrationResponsible for maintaining the application platform within a Digital Bank, ensuring stable service delivery to customers while leading the migration of all applications from traditional data centres to AWS Cloud using automation technologies and cost-saving initiatives.Key ResponsibilitiesAWS Cloud Migration: Spearhead the end-to-end migration of applications from data centres to AWS Cloud, focusing on… Show more Digital Bank -Application Platform Maintenance & AWS Cloud MigrationResponsible for maintaining the application platform within a Digital Bank, ensuring stable service delivery to customers while leading the migration of all applications from traditional data centres to AWS Cloud using automation technologies and cost-saving initiatives.Key ResponsibilitiesAWS Cloud Migration: Spearhead the end-to-end migration of applications from data centres to AWS Cloud, focusing on cost-efficiency and automation.Infrastructure Troubleshooting: Proactively identify and resolve underlying infrastructure issues related to applications, including hardware, database, and operating systems, using advanced application management software and tools.DevOps Automation: Implement automated deployment and maintenance tasks using cutting-edge DevOps tools to enhance operational efficiency.Incident & Problem Management: Adhere to the Bank's Incident, Problem, and Change Management processes, ensuring seamless delivery and change across the application platform.Service Improvement: Drive initiatives aimed at enhancing stability, performance, and quality of service, while identifying and mitigating associated risks.Stakeholder Communication: Demonstrate effective verbal communication skills, liaising confidently with stakeholders across various teams.Documentation & Compliance: Prepare and maintain comprehensive operational documentation in line with UK Banking Regulations, ensuring adherence to compliance standards. Show less

Edinburgh, United Kingdom

Digital Bank - Financial Application Support & Data Centre SpecialistServed as a key member of the application support team, responsible for maintaining financial applications hosted in data centres. Ensured high availability and performance of customer-facing apps and internal banking systems in line with SLAs. Promoted to my current role within the same team, reflecting exceptional performance and expertise.#### Key Responsibilities- **Data Centre Management**:… Show more Digital Bank - Financial Application Support & Data Centre SpecialistServed as a key member of the application support team, responsible for maintaining financial applications hosted in data centres. Ensured high availability and performance of customer-facing apps and internal banking systems in line with SLAs. Promoted to my current role within the same team, reflecting exceptional performance and expertise.#### Key Responsibilities- **Data Centre Management**: Oversaw the infrastructure of financial applications hosted in data centres, ensuring optimal performance and availability.- **SLA Adherence**: Maintained high availability of customer-facing and internal banking applications, meeting and exceeding established SLAs.- **Software Upgrades & Installation**: Conducted regular software upgrades and new application installations, ensuring seamless integration into existing systems.- **Emergency Response**: Actively attended P1 and P2 calls, providing rapid solutions to critical issues affecting application performance.- **Regulatory Failovers**: Executed failovers of applications in compliance with Banking Regulations, ensuring smooth transitions and minimal service disruption.- **Team Leadership**: Demonstrated leadership qualities that led to a promotion within the same team, reflecting skills in team management and technical expertise. Show less

United Kingdom

-Manage 2nd and 3rd line technical support for a wide range of technologies through various outsourced partners. -Provide remote and on-site support, installation and maintenance.-Liaise with clients, software and hardware vendors, suppliers and 3rd party consultants.

Falkirk, United Kingdom

- Manage 2nd and 3rd line technical support for a wide range of technologies through various outsourced partners.- Diagnose/troubleshoot hardware and software faults.- Provide remote and on-site support, installation and maintenance.- Liaise with clients, software and hardware vendors, suppliers and 3rd party consultants.- Nominated in 2011 and 2013 in Webhelp staff recognition awards.

Motherwell, United Kingdom

Provided 2nd line technical support to third party clients and engineers throughout UK. Resolved faults remotely to prevent engineer on site via telephone. Focused technical assistance for specialised hardware and software systems used in Financial and Retail environments and when required, attended customer site to implement problem resolution and staff training.

Glasgow, United Kingdom

Included fielding of European calls relating to staff software and hardware issues, creating new user accounts, password, VPN, outlook issues and maintaining and general housekeeping servers.

Glasgow, United Kingdom

Contract role based in the main IT office in Glasgow. Responsible for the installation of software and hardware throughout the council, social work, libraries, prisons and schools.