Andrea Scott Email & Phone Number

London/Stratford Upon Avon

My Neighbour Totoro

London, England, United Kingdom

London, England, United Kingdom

'Spring Awakening'Directed by Rupert GooldVideo Designer: Finn Ross

Bristol, England, United Kingdom

Beauty and the Beast the Musical

Horsley, England, United Kingdom

London, England, United Kingdom

"Against"Directed by Psyche StottDesigned by Simon Kenny

London

Short Film “Anamnesis”Synopsis:Upon seeing her psychiatrist, Ayla is asked to recollect a recent experience that has left her unsettled. As she takes the trip down her memory lane, Ayla’s suppressed unconsciousness awakens.

Prague, Czechia

Tristan and Isolde

London, England Metropolitan Area

Escape Room 1 - Gielgud Theatre

London, United Kingdom

RADA Short Film "Grapes"

London, United Kingdom

RADA Short Film "Hard Pass"

London, United Kingdom

Creator of "Staunchiana" - a mural-like narrator of the evening's installation and performance

London, United Kingdom

"Stoning Mary" directed by Che Walker

London, United Kingdom

"Agrippina" directed by Barrie Kosky

London, United Kingdom

"The Point of It" directed by Simon Dormandy

Dublin, Ireland

- Responsible for raising company's profile via website, trade shows, seminars and social media; organizing e-mail campaigns- Redesign and implementation of new marketing strategy- Assisting in creating promotional material- Continuous market analysis to identify trends, evaluate competitors and match solutions to customer needs- Social media & content marketing, blogging- Research & SEO, web analytics- Assisting with marketing campaigns- Proactively managing both direct and channel accounts- Providing pre, during & post-sales support to clients, vendors and partners- Meeting clients to identify pain points, suggesting appropriate solution & ensuring client's satisfaction at all times- Inbound & outbound calling, lead generation, up-selling and cross selling- Preparing proposals based on project's specifications; responding to tenders- Ensuring CRM (Salesforce) contains accurate information and is up to date- Managing renewals & running license reconciliation reports on a monthly basis to ensure customer's compliance- Product training & certifications

- Professional handling of all customer queries at the counter, via phone and email- Meeting all set deadlines- Proven track of exceeding targets- Creating new opportunities and leads for mortgages, savings & investments as well as for insurance and life protection, cold calling- Daily account maintenance to ensure client’s compliance- Complaints management and resolution- Excellent knowledge of company's products and rates- Master cash & daily cash limits maintenance- Strict compliance with company's and Central Bank's procedures & regulations

Dublin, Ireland

- Managing the group reservations team for Jurys Inn - Republic of Ireland- Dealing with all conference queries, negotiating rates, creating contracts, ensuring legal terms and T&C’s are agreeable by both client’s and company’s side, managing relationships with clients, tracking and payments chasing, providing and updating invoices- Creating and maintaining Standard Operation Procedures and ensuring they are communicated to followed by the team- Dealing with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all time- Ensure the department is always staffed appropriately according to workload- Being aware of potential highs and lows in the business and planning for them. - Creating an environment where staff are encouraged to maximise sales- Be aware at all times of the current business targets, actual, budgeted and forecasted business levels for the company and to focus on achieving these- Agreeing objectives for self and team development in line with department objectives- Keeping the team up to date about departmental, hotel and company activities through daily communications, including financial feedback- Auditing team standards and customer feedback carrying out appropriate actions for improvement- Developing Reservations Agent’s skills & knowledge through coaching sessions, call feedback and regular one to ones- Communicating and cooperating with all management and colleagues in all departments- Delivering training on H&S, legislation and new initiatives as required.

Dublin, Ireland

- managing reservations for Dublin, Galway, Cork and Limerick- working together with sales and revenue teams to achieve business targets and budgets- promoting and up-selling properties services to maximise facility usage- providing support to all team members and overseeing daily duties in office- providing complete training to new staff- working and co-operating with colleagues to enhance the guest experience at all times- enhance the customer experience by delivering on a sales through service mentality- promoting the properties services throughout the Inn to maximise facility usage.- identifying and communicating all sales leads to the department manager- awareness of the current business targets, actual, budgeted and forecasted business levels and to focus on achieving these- ensuring all adjustments are made in line with company procedures, pre payment is made in advance of group arrival where previously agreed- ensuring each group has a signed copy of Jurys Inn group standard terms and conditions- ensure each hotels property management system (PMS) accurately reflects the requirements of each client, and PMS reflects contracted terms and conditions per group and that room numbers holding are in line with most updates.- PMS system is to be maintained in line with agreed standards, ensuring that PMS and ORS balance across all properties.

Dublin, Ireland

- welcoming guests on arrival, checking guests into and out of the hotel, allocating rooms and handing out keys, preparing bills and taking payments, answering questions about facilities in the hotel and the surrounding area and dealing with complaints or problems- answering visitors inquiries about the company, directing visitors to appropriate contacts, arranging appointments for guests to meet with company staff- sorting mail, answering incoming calls, creating and maintaining spread sheets, creating word documents, merging documents for mailing, entering formulas into spread sheets, entering data in to a customer relations database- handling city ledgers as well as large number of invoices- ensuring smooth running of meetings in house as well as finalising details for arriving groups- managing and promoting company’s loyalty programme for customers- providing training to new and current staff and motivating staff to up sell

Dublin, Ireland

- welcoming guests on arrival, checking guests into and out of the hotel, allocating rooms and handing out keys, preparing bills and taking payments, answering questions about facilities in the hotel and the surrounding area and dealing with complaints or problems- answering visitors inquiries about the company, directing visitors to appropriate contacts, arranging appointments for guests to meet with company staff- sorting mail, answering incoming calls, creating and maintaining spread sheets, creating word documents, merging documents for mailing, entering formulas into spread sheets, entering data in to a customer relations database- management of all hotel and restaurant bookings and private dining enquiries

Dublin, Ireland

- welcoming and seating guests, presenting menus, making recommendations about food and wines, taking orders, serving food and beverages (including making tea and selection of coffees)- managing telephone enquiries and finalising seating plan- handling deliveries- collecting all payments, managing invoices- handling customer complaints

- providing online support to the managing director and staff- issuing quotes and proposals, processing orders and drafting contracts- assisting with customer queries over the email- managing incoming leads & scheduling follow up calls- maintaining and growing relationships with current customers- raising company's profile via website and social media- organizing email campaigns and designing surveys- evaluating and boosting company's online presence via analytic and SEO- analyzing trends and competitors to help with company's development

Prague, The Capital, Czech Republic

- promotion of company's brand at events, competitions as well as via online means- social media and content marketing- class and events management and scheduling- travel arrangements (local and international), flights, coaches, hotels and venues booking- ensuring budget is set and strictly met- fundraising- administrative support to the external principal- stage management

District Jesenik, Czech Republic

- support to the general manager to ensure smooth running of daily tasks and during busy periods- staff rostering, deliveries management, system overview, revenue and budgeting, administrative support- brand promotion and marketing strategy implementation- ad hoc duties such as front house duties and waitingPlease note that I was not located in Jesenik permanently, however, I traveled back and forth most weekends and I spent all holidays in the hotel to enhance the effectiveness of my position.

Bachelor Of Arts - Ba, Technical Theatre And Stage Management, Distinction

Specialised in: - Directing - Video Design - Film Production

Master Of Science - Ms, International Marketing

Activities and Societies: KCL Dance Society KCL Drama Society KCL Fencing Club KCL Film Society KCL TV & Radio Society Full time MSc..

Bachelor'S Degree, Business With Psychology, Distinction

Core Modules: Economic Perspectives Business Finance and Information Systems Global Business Mathematics and Statistics Strategic.

Professional Diploma, Loans

Professional Diploma Level 5, Advanced Sports And Exercise Nutritional Advisor, Graduated With Honours

Introduction to nutrition for physical activity Nutritional recommendations Building a personalised diet plan Analysing food diary.

High School, Czech, English, German & Latin Language, Maths, It, Science (Biology, Physics & Chemistry), Socilogy, Graduated With Honours

Activities and Societies: Drama Society, Class Representative