Scott Collins Email & Phone Number

Sydney, Australia

In my position as Case ManagerMajor Responsibilities:Managing all the aspects of operations as a Case Manager, overseeing overall facets of Treasury Management Funds (TMF) in support of the Police Portfolio, delivering active functional support to TAIL Claims of medically discharged Police Officers with physical injuries and psychological problems, cultivating and sustaining robust relationships with workers, families, doctors, psychologists, psychiatrists, and service providers.Key Accomplishments, I achieved during this role:• Developed and maintained expert-level knowledge and understanding of work in the industry and achieve 4 years.• Assisted and guided workers in achieving capacity through voluntary work/partial hours and full pre-injury hours.• Administered and maintained a portfolio with No Capacity to mixed profile with No Capacity/Capacity.

Macquarie Park, Sydney

In my position as Senior Business AnalystMajor Responsibilities:Devising and deploying robust plans for the management of processes, such as logging and tracking problem tickets to resolution and handling change and service requests with Global Support Teams, including Sev1 and Sev2 issues, leveraging astute technical capabilities to support multiple business applications, including SAP, Timesheet, and Expense, at 1st and 2nd Level support, ensuring the effective management of Help Desk Call for SAP MM/SRM and CSCA Financial Timesheet Systems (eTES and eTime), in addition to organising User Acceptance Testing for SAP MM/SRM and eTES, maintaining and aligning the Master Data of SAP SRM Workflow Approvals and Supplier Catalogues to devise and execute UAT/scenario plans and extracting data.Key Accomplishments, I achieved during this role:• Led and coordinated global projects and initiatives, including the SAP MM/SRM and Timesheet Applications, as well as managing report generation and development for Procurement and Business.• Ensured the seamless running and maintenance of activities for the timesheet management system comprising of more than 3500 full time and part-time workers and contractors.• Increased staff capabilities through training and supervision also recorded user manuals and work instructions.• Collaborated and conferred with all levels of local and international business units and key stakeholders, while kept abreast on project status, upgrades, rollouts, issues, technical bugs, and change requests.

Wynyard, Sydney

Key Responsibilities:• Provide a support role to multiple Account Managers• Provide a high level of support to customers

Alexandria, Sydney

Key Responsibilities:• Provide a support role to the Account Managers• Train and oversee day to day procedures/management of two (2) staff• Undertook a 6 month role as an Account Manager