Scott Radford Email & Phone Number

As a Customer Care Coach at NRG Energy, one of the largest energy providers in the United States, I leverage my 30+ years of experience in customer service, sales, and retail to motivate, train, and support a team of customer service representatives. I hold an Associate of Science degree in Criminal Justice/Police Science from Florida Metropolitan University, which has equipped me with the skills and knowledge to handle complex and sensitive situations with professionalism and integrity.My core competencies are team motivation, performance motivation, and monitoring performance. I am passionate about building rapport, de-escalating conflicts, and showing empathy to customers and employees. I have contributed to increasing customer satisfaction, retention, and loyalty, as well as enhancing employee engagement, productivity, and morale. I enjoy working with diverse and dynamic teams and empowering them to deliver excellent service and results. My mission is to create a positive and rewarding customer care culture that aligns with NRG Energy's vision and values.

Listed skills include Retail Sales, Loss Prevention, Sales, Team Building, and 23 others.