Experienced hands-on operations and quality improvement leader who delivers on goals through strategic planning, coaching, and driving expectations. Versatile professional with significant experience in stabilizing operations, improving budgetary compliance, and quality of execution during acquisition, ongoing, and new development stages. Comfortable collaborating with all layers and functions of an organization to achieve goals and drive consistency. - Improving business results. Drove revenue by identifying an 11% mismatch between provided services and billed rate. Translated to increased revenue and FTE reduction.- Risk and loss mitigation. Remedied $2 million per year accounts receivable systems issue. Corrected existing process and knowledge gaps to prevent recurrence and improve compliance. - Cost, budget, and project management. Delivered multifunctional $14 million ERP system across entire domestic business unit on time, within scope and in budget. Track record of delivering performance within annual $35 million operating and $5 million capital budgets.- Driving regulatory performance improvement. Led a 60% reduction in year-over-year licensing citations in an underperforming region by communicating and training company expectations and driving constant state of readiness to meet those expectations.- Delivering process improvement. Assessed operational risk areas and coordinated improvement through corrective action plans for 100+ communities in 26 states. Communicated quantified results to executive team and ownership groups to demonstrate improvement.#seniorhousing, #assistedliving, #qualityimprovement, #quality, #seniorliving, #innovation, #riskmitigation, #budgetmanagement, #processimprovement