Scott Dickinson

Scott Dickinson Email and Phone Number

Manager, Service Delivery Engineer @ Sumitomo Pharma America, Inc.
Clinton, MA, US
Scott Dickinson's Location
Clinton, Massachusetts, United States, United States
Scott Dickinson's Contact Details

Scott Dickinson personal email

n/a
About Scott Dickinson

Experienced IT Professional with roles of progressively increased responsibility across a wide spectrum of technology and enterprise types. Reputation for building outstanding relationships with upper management, employees, vendors and customers, ensuring customer service are not just words, but an attitude and the way I have always performed my job..Hands-on manager, highly regarded for ability to manage/mentor assigned personnel; always accomplished with a high level of integrity and respectEfficient and effective problem solving across a broad spectrum of software and hardware issues; strong organizational and project management skills

Scott Dickinson's Current Company Details
Sumitomo Pharma America, Inc.

Sumitomo Pharma America, Inc.

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Manager, Service Delivery Engineer
Clinton, MA, US
Employees:
1130
Scott Dickinson Work Experience Details
  • Sumitomo Pharma America, Inc.
    Manager, Service Delivery Engineer
    Sumitomo Pharma America, Inc.
    Clinton, Ma, Us
    View
  • The Hanover Insurance Group
    It Manager
    The Hanover Insurance Group Jun 2021 - Present
    Tasked with hiring/developing and providing leadership to a 25 person team of level 2 technicians; actively worked with talent sourcing company to review potential candidates, interview and onboard those technicians selected. Right sizing the team as needed to ensure appropriate workforce is available to handle workflow.Guiding the Desktop Team to provide quality delivery of services in the following areas: ticket resolution, VMware VDI support, new hire builds, computer refresh program, Tech Café – walk-up tech support, office moves/relocations/setups, computer imaging, asset and data recovery for term employees, corporate printing, asset/inventory management.Utilize Service Now to manage the workflow of tickets from a widespread employee base, covering 38 offices, across the US, representing 4500 domestic employees and an additional 600 partnered employees overseas (India & South Africa). Compile and prepare IT reports (Service Now) which are presented to management via a monthly slide-deck, ensuring the team achieves or exceeds the stated SLA goal.
    View
  • Corindus Vascular Robotics (Cvrs)
    It Manager
    Corindus Vascular Robotics (Cvrs) Apr 2020 - Jun 2021
    View
  • Questex, Llc
    It Manager
    Questex, Llc Jun 2010 - Aug 2019
    New York, Ny, Us
    Successfully coordinated & facilitated moving corporate office to a new facility. Successfully facilitated the corporate roll-out of Office 365. Developed/managed an annual IT budget. Establish annual goals and objectives; performed annual evaluations.
    View
  • New Horizons Computer Learning Center
    Mentored Learning Instructor
    New Horizons Computer Learning Center Apr 2009 - Jun 2010
    New Braunfels, Texas, Us
    Provided one-on-one assistance to students, covering various topics relating to CompTia and Microsoft course ware. Also lead small group presentations and discussions on specific subject matter.
    View
  • Allegro Microsystems, Inc.
    Manager - Ecs
    Allegro Microsystems, Inc. Mar 2004 - Jan 2009
    Manchester, Nh, Us
    View
  • Allegro Microsystems, Inc.
    Systems Technologist
    Allegro Microsystems, Inc. May 2002 - Feb 2004
    Manchester, Nh, Us
    View
  • Information Resources, Inc.
    It Manager
    Information Resources, Inc. Sep 1999 - Jan 2002
  • Information Resources Inc.
    Senior It Engineer
    Information Resources Inc. Sep 1995 - 1999
  • Systems Maintenance Services
    Field Service Engineer
    Systems Maintenance Services Oct 1986 - Sep 1995
    Charlotte, North Carolina, Us
    View

Scott Dickinson Skills

Help Desk Management Network Administration Itil Team Building Security+ Customer Service Windows 7 Autonomy Livevault Backups Logmein Blackberry Enterprise Server Windows Server 2008 Exchange Server 2010 Microsoft Office 2010 Cisco Vpn Trend Micro Norton Ghost Computer Hardware Manageengine Servicedesk Plus Appriver Spamlab Gotomeeting Box Admin Backup Microsoft Exchange A+ Certified Professional Mcse 2003 Mcsa Mct Mentoring Microsoft Certified Professional Active Directory Troubleshooting It Management Technical Support Wireless Networking Team Leadership System Administration Windows Server Help Desk Support Networking Strategy Hardware Testing Vpn Server Administration Dns Printers Disaster Recovery Crm Citrix

Scott Dickinson Education Details

  • University Of Maine
    University Of Maine
    Electrical Engineering Technology
  • Eastern Maine Voc Tech Institute
    Eastern Maine Voc Tech Institute
    Electronics
  • New Horizons - Computer Learning Center
    New Horizons - Computer Learning Center

Frequently Asked Questions about Scott Dickinson

What company does Scott Dickinson work for?

Scott Dickinson works for Sumitomo Pharma America, Inc.

What is Scott Dickinson's role at the current company?

Scott Dickinson's current role is Manager, Service Delivery Engineer.

What is Scott Dickinson's email address?

Scott Dickinson's email address is sd****@****tex.com

What is Scott Dickinson's direct phone number?

Scott Dickinson's direct phone number is +161721*****

What schools did Scott Dickinson attend?

Scott Dickinson attended University Of Maine, Eastern Maine Voc Tech Institute, New Horizons - Computer Learning Center.

What are some of Scott Dickinson's interests?

Scott Dickinson has interest in Science And Technology, Environment, Education, Children.

What skills is Scott Dickinson known for?

Scott Dickinson has skills like Help Desk Management, Network Administration, Itil, Team Building, Security+, Customer Service, Windows 7, Autonomy Livevault Backups, Logmein, Blackberry Enterprise Server, Windows Server 2008, Exchange Server 2010.

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