Scott A. Vanvooren, Aap, Aprp Email & Phone Number

Bedford New Hampshire

Bedford, New Hampshire

• Manage staff performance appraisals, staff training, and cross training.
• Coordinate, plan, and direct daily work setting priorities and directing workflow.
• Work with high profile customers to implement new processes and changes to services and systems.
• Plan, test, document, and implement new features and products that pertain to Electronic Banking.
• Plan and manage department budget.
• Implement and manage internal department controls.

• Managed employee performance appraisals, schedules, cash variances, and referral goals.
• Member of the Peer Audit and Crisis Response teams.
• Key player with two system conversions integrating newly acquired banks to TD Banknorth’s platform
• Monitored branch cash levels to ensure they are within branch limits.
• Ensured the branch compliance with all policies, procedures, and regulations.
• Processed mortgage/consumer loan applications.

• Managed, authored, and executed feature, system and integration tests for thinkDB Desktop, an import/export synchronization utility for a variety of hand-held devices.
• Performed beta and regression testing to help bring two new product cycles to fruition.
• Worked closely with the director to plan the implementation of quality procedures in this start up organization to increase the stability of its range of products.

• Created test plans for software subsystems, developed and executed feature, system, and compatibility tests, reviewed documentation for technical accuracy and clarity.
• Team Lead on several internal projects, working with engineers to track and resolve software issues.
• Participated in three releases of software versions within nine months.

• Responsible for wire transfer verification and transmission.
• Authored, designed, and executed training programs on a cross-departmental basis.
• Researched and resolved any outstanding items on the Federal Reserve and BankBoston general ledger accounts for wire transfer entries.
• Processed ACH transfer request for Cash Management customers.
• Performed daily reporting for Treasury Tax & Loan to the Internal Revenue Service.
• Installed, trained, and provided technical support to customers using the bank's proprietary account integration software; Total Treasury Manager.

• Manage employee performance appraisals, schedules, training, cash variances, and referral goals.
• Monitored and controlled variation expenses and charge-offs.
• Ensure the branch is in compliance with all policies, procedures, and regulations.
• Received Star Performer Award for Customer Service.