Working on personal projects while settling into Australia.

Built custom API integration to report on timecards in Smartsheet to utilise staff more optimally.Designed & built Project Management Offices (PMO) in Smartsheet for clients working in housing development through just-in-time design and frequent, incremental delivery, streamlining project execution for a large team of project managers.

Scoped, prioritized and managed product launches and improvements to unlock multi-year, multi-million dollar deals with some of the top five banks in the US. Partnered with cross-functional teams to develop a visionary roadmap with a path to capture a new market while optimising the original architecture. Partnered with engineering to implement Scrum, increasing release frequency from quarterly to biweekly. Focused priorities to reduce work-in-progress and change fatigue, decreasing reported defects by 50% in two months. Earned awareness and sponsorship from stakeholders for initiatives by detailing the strategy in Confluence articles, supported by usage data and customer feedback.Installed data-driven decision frameworks supported by Looker dashboards to foster knowledge and validation between technical and business departments. Managed and mentored a team of five product managers and contributors. Implemented Figma whiteboards for user story mapping, UX mockups, system diagramming, sprint retrospectives and quarterly planning.Developed a conceptual product evolution prototype in Svelte.

Implemented scrum with a mobile SDK development team, enabling more frequent releases with focused value.Collaborated with enterprise customers and account teams to plan and iterate on product solutions.Demoed products to large webinar audiences and strategic customers in financial services.Planned and presented strategic projects to leadership and development teams in all-hands meetings.

Managed sales engagements involving integration and automation problems for clients in construction, roofing, medical research, academia, and non-profit, supporting two million dollars of revenue.Built and demonstrated conceptual third-party integrations for Smartsheet Bridge. Coordinated with solution architects to scope SOWs for service engagements. Developed and delivered training to a worldwide sales force of over 500 sales reps. Developed and delivered Bridge product training to customers and trainers. Self-taught JavaScript and Node.js through online learning resources.

Drove sales engagements through customer-centered problem discovery with customers in construction, retail, medical research, academia, roofing and technology.Tailored conceptual solution demos scoped for attainable deals, supporting more than one million dollars of revenue in one year.

Visited customers and users in call centres to discover product improvement opportunities and better integration to Salesforce Service Cloud.Scoped and prioritized items in a product backlog to drive timely delivery.Conducted user research sessions testing working prototypes with consumers.Redesigned and launched new integrations for Salesforce and ServiceNow. Drove transition to Jira from FogBugz, including migrating legacy data.Designed and launched a self-serve demo kit for selling partners.

Built relationships with clients to unearth business value from cutting-edge, no-download live digital collaboration technology integrated into web channels, winning more than $250,000 in revenue in a year.

Pitched and wrote feature articles up to 4,000 wordsContacted and conducted interviews with game developers for recording and transcription into articlesFormatted HTML articles with embedded images, videos, and links to sources or past articlesComposed content in WordPress including news stories, reviews, previews and other articles every week

Wrote and designed outreach emails in MailChimp to announce new features and onboard new users to the product via a drip campaign. Supported customers through phone troubleshooting, email correspondence and coordinating with developers.Created screencast tutorial videos, including scripting, narration, "shooting," editing, and publishing on Vimeo.Managed accounts throughout onboarding, training and ongoing relationship building.Edited and revised content to publish on MedCity News online magazine and company blog.Built social media presence and curated content for Twitter, Facebook, and LinkedIn using HootSuite.Designed and implemented CRM custom workflows by linking Insightly to Flow XO.Conducted surveys and gathered data for product feedback and Net Promoter Score

Monitored broadcast feeds for 100% accuracy on lip sync, aspect ratio, language, closed captioning, and scheduling using Miranda iTX software toolCoordinated with cross functional teams fixes to broadcast errors

Assisted marketing efforts to increase player base by over 3,000 new users for MMORPG Luvinia WorldEdited and revised press releases and wrote original copy for social media, bringing in nearly 1,000 new usersProposed and wrote a new backstory to Luvinia World and Mighty Mo TKOSearch engine optimized YouTube videos, increasing daily view rate by over 200%Compiled and summarized market research for a pitch about publishing new games in international territories

Extensively tested competitor products and wrote summaries for sales representatives to refer to during callsPrepared and presented competitor product demonstrations for corporate meetingsScripted, voiced, shot, and edited a screen-captured video demonstrating software for a customer tutorial (over 3,000 views)