Scott Balon Email & Phone Number

Greenwood, Indiana, United States

DC Operations Manager for Ulta Beauty Distribution Center

Indianapolis, Indiana, United States

Louisville, Kentucky Area

Louisville, Kentucky

-Meet compliance at all times both internal and external in accordance with government regulations. (Dangerous Goods, 49 CFR, Export and Cross Border)-Implemented new processes to decrease exceptions in daily work. This included updating automation within the branch and creating new workflows that identify issues before they arise. A proactive rather than reactive process improvement initiative. -Focus on Logistics activities, Distribution, Inventory, Transportation, and Supply Chain.-Manage current and potential exceptions within all departments including air, ocean, and domestic import/export to ensure timely and quality data to customer. -Oversaw the implementation of bringing an internal line-haul network to a company that previously only utilized 3rd party providers.-Ensure smooth and timely freight process flow to meet customer expectations and company’s standard / performance indicators.-Guarantee that all shipments are billed properly and invoiced in an appropriate manner to clients to generate maximum revenue and swift payment.

- Organization of departmental files and property.- Managing new hire process from post initial interviews through clear to start.- Clear communication of company's internal information to all property staff.- Individual support to all HR management staff.- Maintain company's community involvement and initiatives for local groups.

Chicago, Il

-Leadership of Front Desk, Guest Services, In-Room Dining, and Housekeeping staff. -Daily and monthly review of P&L reports to determine how to maximize revenue including upselling and add on services. -Responsible for leadership of daily tasks, with a personal emphasis on training and development of staff to motivate and inspire. -Continuous contributions to Guest Services Scores, and upholding brand standards.-Maintain positive working relationship with both Union and Non-Union staff, with sensitivity to contractual guidelines. -Ability to assist staff in knowledge of Benefits and 401k, with working knowledge of HR tracking system Workday. -Task force in Food and Beverage Management – Managed hotel restaurant and bar as needed.

-Started as Front Desk agent then promoted to lead after 1 year of service, promoted from lead to full supervisor after 6 months. -Responsible for scheduling, resolving internal and external conflict in a fair manner. -Creating and upholding company and departmental policies, procedures and continual training. --------Proficiency in Lodging Management Systems (LMS), making detailed reservations, check in and out, audit, and settling accounts. -Opened 536 room luxury resort hotel in Colorado. Including training and on-boarding of all new hires. -Facilitated training on new technological advancements in Indiana, Iowa, and Mississippi markets when shifting from old rooms management systems to upgraded program – Involve employees to champion change and encourage in moving forward as market progressed.

East Chicago Indiana

Handled arrival and departure of hotel guests with an emphasis on quality service with a sense of urgency. Maintained a personal relationship with VIP return guests. Handled all requests in a timely and productive manner.

East Chicago Indiana

-Execution of promotions and events within company guidelines while maintaining professional integrity.-Event planning for property guests to provide the highest level of customer experience in a competitive market.-Certify that budgets are met within department guidelines and review for potential areas of financial savings.

Education record

Focus on education in Radio Broadcasting and Communications with additional courses in Art History.

Education record

Activities and Societies: President of Hobart Art Club Student Teacher of Art History for Advance Placement Students Regular involvement.