Led managed services team and managed on-call rotation.Interviewed prospective new team members.Led customer Quarterly Business Reviews.Led weekly team “Lunch and Learns”.Set team certification and self-study goals resulting in 100% of the team achieving CCNA or better.Served as technical escalation point for Cisco Route/Switch, ASA, VMware, and Microsoft.Met with prospective customers as the Managed Services SME.Performed internal systems Microsoft migration design, implementation, and management.Designed and deployed dedicated management domain.Led migration of internal systems to new colocation environment and move to RFC 1918 addresses.Deployed and configured Kaseya, AuthAnvil, SolarWinds, SQL 2012, Windows 2012 R2.Developed Integration between internal SolarWinds and ConnectWise servers via their APIs.Deployed centralized RADIUS authentication to internal and managed customer devices.Developed RADIUS log automation to generate a ConnectWise ticket when abnormal authentication attempts are detected on any managed device.Deployed NCM jobs to save arbitrary cleaned CLI output to a SolarWinds custom node property, and alerts based on the value of those properties.Configured Cisco AnyConnect VPN to use 2-factor authentication for remote users.Performed incident response and remediation for crypto virus – made recommendations for reducing further risk.Helped customers meet HIPAA compliance requirements.Deployed highly secure “executive/accounting” server using 2-factor authentication, encrypted hard drives, and on-access notification to the accounting team for RDP logon, RDP reconnect, and console logon.

Senior Network Engineer:Updated the data center network to allow for accountability, scalability, fault tolerance, rapid changes, and increased maximum bandwidth by implementing RADIUS authentication for administrators, VLANs across aggregated trunk links, removing single points of failure, adding a remote access console server, and decommissioning old equipment. Requested and received company allocated public IP range from ARIN. Updated BGP to allow for 4 separate public networks to be advertised through fault tolerant routers using dot1q encapsulated sub-interfaces and VLANs. Preformed troubleshooting of internal and client networks related to NAT, various FHRP’s, and routing. Acted as SME during design and implementation of standardized networks for clients.Systems Engineer:Worked as part of a team to provide various IT services to clients, including on-site scheduled maintenance and break-fix, and managed servers and services in the corporate data center.Developed monitoring scripts for Exchange Information Stores, backup audits, and MS SPLA audits.Implemented improvements to multi-tenant logon script.Developed imaging solutions using custom WinPE via PXE boot and DVD-based, for XP, 2003, 2008, 2008 R2, and Windows 7 deployments including custom batch, VBScript, and AutoIT scripts.Scripted the change of statically configured subnet masks for servers in the primary subnet in the corporate data center to quickly change each server’s subnet mask from 24 bits to 22 bits.

Acted as liaison during the transfer of a department from Memphis to Dallas.Developed method to facilitate the rapid deployment of a standard OS image requiring minimal technician interaction including site-specific requirements for time zone, language, keyboard layout, and other settings.Identified solutions for multiple issues in a Windows 2003 domain infrastructure including group policy, scripts, network switch configuration, name resolution, and licensing.Produced vbscripts to automate repetitive tasks.Designed, developed, and deployed a uniform logon script for a multi-domain, multi-site 2003 Active Directory forest addressing both console and Citrix logons and logoffs.Configured network printers and connected clients to them automatically with a script.Configured Group Policy for Windows Firewall, IE settings, Lockdown policies, startup scripts, and MSI/MST software installation.Wrote project documentation.

Responsible for the IT infrastructure, setting up workstations, and troubleshooting problems. Streamlined workstation setup with detailed checklist and an AutoIT script. This enabled the ability to run an entire setup in only a few minutes. Created an intranet call log so call totals and talk times could be tracked from any web browser. Created multiple Excel spreadsheets for various purposes including: the primary commission calculator for the company accountant, amortization schedules, and time sheets. Maintained the company intranet site and installed a search engine and MediaWiki. Set up a printer pool to facilitate printing large numbers of multi-page documents. Identified phone system vulnerability and implemented an appropriate security protocol. Facilitated remote access for staff using Remote Desktop Connection over a VPN. Provided general support for all staff, solving all manner of issues from printing problems and locked out accounts to audit responses and safe cracking.

Created a new-hire orientation and curriculum from the ground up including classroom-based and web-based training. The new hires would enter the borrower information into the loan software, pull a simulated credit report, prepare the Good Faith Estimate and Truth in Lending disclosure statements, obtain Fannie Mae’s Desktop Originator automated underwriting findings, complete internal company documents, and prepare a complete application disclosure package. Corresponding sample borrower documents (W2s, paystubs, etc.) were then provided so the new hires could submit the sample file and have it audited as if it were a real file by the processing department to set realistic expectations. Installed Moodle, a web-based Learning Management System on the company intranet and created content including lessons, presentations, forums, and quizzes. Created PDF guides documenting required knowledge and software. Assisted loan officers with loan structuring, guidelines, and pricing scenarios.

Prequalified potential borrowers by reviewing their credit, income, assets, and loan application and worked to find the best available program for their particular situation.

Prequalified potential borrowers by reviewing their credit, income, assets, and loan application and worked to find the best available program for their particular situation.

Prequalified potential borrowers by reviewing their credit, income, assets, and loan application and worked to find the best available program for their particular situation.