As the Director of Technology at Crunch Pak, I hold strategic responsibility for overseeing and administering all technological systems and functions across the organization. I am directly accountable for the Information Systems and IT teams, ensuring the maintenance, security, and accessibility of all our systems and hardware. My focus is on ensuring our technology services are cost-effective, efficient, and in alignment with Crunch Pak's present and future objectives. I also play a pivotal role in formulating and implementing an IT strategic plan that aligns seamlessly with the long-term goals of the company.

In this role, I spearheaded the development of BI solutions through rigorous assessments and risk analyses to pinpoint and rectify issues within our company processes. I also maintained stewardship over our current ERP system. My key responsibilities encompassed:• Crafting standard procedures spanning from system acquisitions and security to disaster recovery.• Strategizing and refining our Business Intelligence processes.• Conducting in-depth analyses on organizational workflows to derive meaningful insights.• Assessing reporting needs to devise a sustainable strategy for diverse solutions.• Undertaking operational risk evaluations and formulating counteractive measures.• Overseeing all Information Systems projects, from inception to execution.• Orchestrating the customization of ETL processes and ensuring they align with our requirements.• Continually optimizing our operational strategies to reflect our core business priorities, all the while maintaining budget adherence.• Managing transactional data sources to generate comprehensive reports.• Negotiating and overseeing contracts and service agreements with our vendors, while ensuring the smooth operation of mission-critical software systems.• Collaborating closely with stakeholders to comprehend their business needs and working with the Information Systems team to realize these goals.• Directing the design, execution, and deployment of IS projects and identifying potential system enhancements that fulfill our business objectives.• Leading the integration of new applications to bolster our existing workflows.• Supervising, training, and mentoring our IS team, ensuring the successful completion of projects, and providing periodic feedback to optimize performance.

In my role as a Business Systems/Data Analyst at Crunch Pak, I specialized in leveraging the Microsoft Power Platform to meet our reporting demands. Notably, I transitioned our reports from Excel to Power BI, ensuring they were routinely updated. I also focused on automating inventory alerts and updating datasets as files changed. One of my significant projects centered around enhancing operational efficiency, particularly by automating predominantly manual processes like approvals, using tools like SharePoint and Power Automate.

As the Team Captain, I oversaw all tasks related to the Graduate School system across all locations. I participated in monthly milestone calls with vendors, made vital recommendations to the steering committee and project manager, and took the lead in designing and creating all fields, forms, communications, and campaigns for the graduate departments system-wide. Collaborating closely with stakeholders, I determined data needs for the new system and trained users throughout the Graduate School and various departments on the effective use of this new system.

In my role, I performed systems analysis, design, construction, testing, documentation, and deployment for both new applications and enhancements to existing ones. Collaborating with the Graduate School staff, I determined business needs, assessed alternate solutions, and decided on the project's implementation scope and schedule. This included task determination, dependency analysis, and creation of project timelines. I also worked closely with Graduate School leadership to discuss potential projects, assess priorities, and, when required, re-prioritized based on the current project roadmap.I developed queries, WorkCenters, Activity Guides, and 3Cs within MyWSU (PeopleSoft Campus Solutions), and was responsible for the planning, testing, and implementation of the Graduate Advising Module and Graduate Management Module in MyWSU. A significant part of my duties involved budgeting and justifying IT costs for the Graduate School, planning for capital purchases, and managing annual software licensing costs. Representing the Graduate School as the Area Technology Officer, I was an active interface with the broader WSU IT community and senior Central ITS Staff, ensuring monthly touchpoints. I also crafted ad hoc PeopleSoft queries for various academic and graduate coordinators throughout the WSU system, managed the Graduate School's SharePoint site, maintained CollegeNET systems, and assessed new modules/products for MyWSU. Furthermore, I continually evaluated and recommended improvements to the Graduate School's technology-centric business processes and implemented those approved.

In this position, I designed, set up, and maintained multiple SharePoint sites and took on the responsibility of updating and modifying the zzusis Time Tracker web application, which included tailoring views and crafting stored procedures in SQL. I spearheaded the planning and execution of the IT-Help Ticketing system upgrade and played a pivotal role in drafting the Enterprise Content Management System (ECMS) RFP. Additionally, I developed and maintained a dedicated web application for the ECMS project.I transitioned several systems from the IS SLA group to the IS Systems group and successfully implemented the Cisco Emergency Responder (CER) software, coordinating closely with the City of Pullman and Whitcom emergency services. Part of my role also involved setting up various campus call centers using Cisco Contact Center Express, where I was integral in gathering information, scripting call flows, and training users. After the upgrade of Business Objects from version 6.5 to version 12, I meticulously reviewed corporate documents for inconsistencies, ensuring the integrity of database universe joins and SQL code. I undertook extensive research on ticket tracking systems, aiming to consolidate and replace older systems. My findings were presented to IS Directors, after which I supported the new system's implementation, testing, and staff training. I also contributed to the development of the Enterprise Resource Planning RFP by identifying inconsistencies, recommending necessary changes, and coordinating with web developers to secure document access. On a day-to-day basis, I provided first-level assistance to faculty, staff, students, and other university affiliates, adeptly resolving issues with desktop computers, software, networking, mobile devices, and other IT services.