Specialty retail store, 10 employees, annual sales $2M.Training, scheduling, office operations, bookkeeping, vendor and customer relations. Direct supervision of part-time employees. Responsible for ordering merchandise and supplies, inventory control, merchandising, sales and customer service.***Managed the only location in the company to achieve same-store sales increases in 2008 and 2009.***8% positive sales growth in Q4 of 2008 and every month of 2009 despite a ‘down’ economy.***10% reduction in inventory costs in Q3 and Q4 of 2008 and every month of 2009.

Management Service Co (Call Center), 2000 employees, annual sales $25M.Call Center operations, inbound and outbound, in support of client objectives. Maintained solid customer relationships. Identified, researched and resolved customer issues via Web and phone. Analyzed accounts and managed database records. Ensured proactive communication and follow-up with client, customers and management. Performed supervisory functions of up to thirty employees as needed.***While actively engaged in a project, was hand-picked to participate in short-notice time-sensitive projects for Home Depot and Lexis-Nexis. Projects finished on or ahead of schedule.***One of eight representatives (out of 550 eligible) cited by a company Quality Assurance Award for professional excellence in the company's largest project to date.***One of 25 selected by company management for a client’s help desk training program; to serve as the initial support staff for the largest continuous project in the company’s history.

Fortune 500 Co, book & multimedia retailer, 600 locations, 16,000 employees, annual sales $4.1BDeveloped, maintained and drove sales for all aspects of the Corporate & Educational Sales Program, averaging $15,000 per month over store sales. Solicited new accounts, internally and externally, and made current accounts more productive by customer service and community outreach.***Exceeded sales goals in 2004 and 2005, and every month of 2006.***Averaged two new corporate accounts every month of tenure.***Increased number of school Book Fairs by 50% in 2006 vs. 2005.

Natural/organic specialty foods retailer. 275 locations, 16,000 employees, annual sales $8.1B.Manages the operations of a retail grocery and specialty foods store with 175 employees doing $500,000 in sales per week. Oversees hiring, training, merchandising, inventory control, food safety & sanitation, sales, customer service, community relations, and sales/expense budgeting.***Positive 12% from negative 25% same-store department sales in sixteen months.***#1 in department sales in Southeast region (out of 13 stores

Fortune 100 Company - Grocery retailer, 323,000 employees, annual sales $75B.Operated this retail grocery store with 185 employees with sales over $400,000 weekly.***Three consecutive 100% customer service ratings. Only manager out of 43 in the zone to achieve such a rating.***93% or higher for state food safety and sanitation ratings throughout length of tenure.

Specialty foods producer/retailer, 2000 employees, annual sales $11.5M.Operated this retail grocery and specialty foods market with sales over $750,000 weekly.***50% overtime, 25% employee cost reduction from the previous year.***17% Bakery, 12% Beer/Wine sales increases with new merchandising techniques.

Div of Wal-Mart - Fortune 100 Co, 700 locations, annual sales $44B.Oversaw the operations of various departments of this membership club with weekly sales over $2 million. Direct supervision of up to 12 employees. Responsible for business-to business sales, membership sales, territory development, and customer service. ***#1 in outside sales, sold over 290 business memberships in a 7-month period.***$190K to $500K per month department sales increase in a ten-month period.***#1 in Georgia, and top 5% nationwide department sales ranking.

Responsible for the training, welfare, discipline, maintenance, logistics and tactical employment of up to 135 men and thirty vehicles in ground combat units both in the United States and overseas. Served as Adviser/Trainer (New Equipment Training Teams) to US Army units and allied armies.