Scott Beck Email & Phone Number

Norcross, GA, US

United States

Greater Atlanta Area

Team Lead.

Greater Atlanta Area

• Responsible for coordinating the transition of implemented HR solution to the operations team, which required consulting on business processes, design and documentation of business processes, staffing, training, and.
• Supported global clients in HR, payroll, time management and service center set-up.
• Accountable for documentation management, process development and sign off and coordination of training for operational teams.
• Played a key role in global implementation of services including service center, payroll process, garnishment services and banking.

Greater Atlanta Area

• Responsible for coordinating with multinational banks and payroll partners to development and deploy bank files for countries around the world, insuring on time payment of payroll.
• Worked with the file design of the bank file, the coordination of vendors to produce the file and the business processes surrounding the file transmission.

Greater Atlanta Area

• Managed the transition of work from one global site to another to gain efficiencies.
• Tasks included project management, documentation management, process review; training in PA, OM, PY and TM modules of SAP/euHReka.
• Supported system set-up, call center set-up and process improvement as transition items.

Virtual

• Managed Tier 3 Payroll DMS team across several North American clients.
• Supervised client issue calls, addressing escalations and working with internal partners to resolve issues as needed.
• Oversaw work across two sites within the US and Philippines.

Greater Atlanta Area

• Detected system inefficiencies, developed process improvements and initiated time/cost saving measures in support of quality assurance.
• Managed invoicing for client benefits with total payments amounting to more than $1B annually.
• Developed Best Practices for benefits administration delivery for large corporate clients.
• Worked with Defined Contribution, Defined Benefit and Health and Welfare plans.

Greater Atlanta Area

• Responsible for addressing all benefits related inquiries that could not be resolved within the call center.
• Worked within the Defined Benefits, Defined Contributions and Health & Welfare plans for over 10 clients (company was acquired by Hewitt Associates in 2003).