Scott Bene Email & Phone Number

Extensive experience as a customer service specialist. Responsible for tracking, monitoring, reviewing and processing account and market-related data. Proven to be a competent team player with the capacity to manage a number of diverse customer support functions.Strong planning and organizational skills coupled with an in-depth analytical approach to problem management. Strong interpersonal communication and customer assessment skills.A comprehensive knowledge of the specific tools, procedures and resources necessary for successful management of a large and diverse customer base enables me to efficiently implement strategies for large scale customer support and service. I am a highly motivated employee who is passionate about exceptional customer service and satisfaction.

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  Customer Service - Exalt Samples

  Exalt Printing Solutions, Llc

  2011 - Present - Dallas/Fort Worth Area

  Proactively coordinates specific customer needs within the manufacturing process to achieve total customer satisfaction. Accurately forecast customer needs to assist purchasing with material requirements. Reacts to customer inquiries about products and services.Job Duties:Solicits sales orders via phone and e-mail. Maintains a friendly business relationship with customers to understand current and future needs. Actively recommends products and services. Receives orders through phone, fax and e-mail from customers and/or sales personnel. Enters orders into the data entry system accurately to allow for timely order fulfillment based on customer needs.Continually monitors customers order progress throughout the manufacturing operation to insure customer receives their order on time. Advises customers of any delay or change from original expectation providing alternatives when necessary. Coordinates all aspects of shipping the product to the customer utilizing company vehicles, vendors, and working with customer's logistic teams. Communicates with customers on a continuous basis to insure forecasts are in system so that Purchasing can forecast to our suppliers and production can plan for the work force required to meet customer needs. Coordinates the expediting of rush shipments and monitors their progress, tracking them as necessary. Answers product and policy inquiries from existing, new or potential customers. Provides quotes, samples or product literature as requested.Support and participate in departmental performance management initiatives.Trains new Customer Service Representatives and Inside Sales in the customer service area.