Experienced IT executive providing outstanding technology guidance and consulting services for small to mid-size businesses. Primary focus include, Technology Strategies, Program/Project Management, Business Transformation, Process Improvement, and ERP solutions and implementations.• Provided strategic direction, program oversight and project management for a digital transformation from on-premise environment to Microsoft cloud solutions, including Mail, SharePoint, Teams, OneDrive.• Successfully implemented Microsoft 365 full suite, for over 1,000 users, globally.• Led the design and implementation of multiple SharePoint solutions to meet strategic business needs.

National provider of sales, support and services for commercial vehicles and power generation solutions.Created and implemented strategy and roadmap to support digital transformation of end-to-end business processes from primarily manual to system-driven solution.• Led multi-initiative program to select and implement enterprise-wide ERP system across multiple business units, including CRM, Call Center, Agreements, Sales, Field Service, Financial Accounting, Inventory, and Trade & Logistics.• Executed ERP selection process from requirements definition to contract negotiation, resulting in the selection of Microsoft Dynamics 365 Customer Engagement and Finance and Operations.• Successfully led the cross functional team to implement Dynamics 365 Customer Engagement, including Field Service Management, resulting in transformation from entirely manual processes to system-driven solution, creating a fourfold improvement in technician efficiency, 350% increase in accuracy of services performed, increased customer experience and satisfaction, and reducing days to invoice from up to 30 days to less than 5. • Led detailed business process and functional requirements review for Dynamics 365 Finance and Operations.

Global third-party logistics provider with clients ranging from Fortune 100 companies to small businesses across multiple industries, including e-commerce, retail, food and beverage, customer packaged goods.Created and delivered technology strategy to support corporate objectives and new business initiatives and utilized technology to create competitive advantage.• Served as key member of senior leadership team that created and championed company strategy to align more than 8,000 employees to profitably grow revenue from $200M to $1.5B+.• Managed a project portfolio of 40-60 complex, integrated supply chain system implementations for Fortune 500 customers each year. Led the IT team of 130 to support the successful implementations.• Partnered with business leaders to expand into new service offerings, generating $250M in revenue.• Built a high-performance team of 130 customer-focused technicians, leveraging strong talent management practices that generated 66 internal promotions in five years.• Led application portfolio modernization and standardization initiative to support corporate strategy, utilizing industry-leading applications such as Manhattan WMOS, and TMW TMS, resulting in 63% reduction in number of applications, 35% reduction in maintenance costs, over $10M reduction of annual operating expenses and reduced time to on-board customers from months to as little as two weeks. • Negotiated best in class vendor contracts with license costs as low as one-third of industry best price, ensuring that vendor had vested interest in company’s success.• Championed Business Intelligence strategy to create “data-driven culture.” Pilot initiative resulted in 10% increase in asset utilization by providing real time, actionable information to more than 100 key decision makers.• Managed expense budget of $30M, Capex budget of $7M, and eliminated more than $1M of annual IT overhead each year for six consecutive years, resulting in a 3.5% reduction in annual spend.

Developed annual plans and budgets to execute strategy. Led IT team responsible for implementing and supporting complex supply chain solutions. Leveraged technology to improve business performance.• Consolidated four independent IT teams into a unified 50-member team, providing a consistent customer technology experience across all business units.• Led cross-functional business transformation initiative to migrate Distribution business from low-margin public warehouse to high-margin, system-driven contract business, resulting in conversion to 80% contract business and revenue growth from $100M to $400M.• Implemented infrastructure modernization, consolidation, and disaster recovery initiative, reducing carbon footprint by 300% and maintenance costs by 35%, and increasing uptime to 99.99%.• Involved in all aspects of newly-created logistics business unit, from defining technology solutions, through sales efforts and customer on-boarding, growing revenue to $250M in three years.• Architected in-house developed Transportation Management System used by Fortune 500 customers, supporting revenue growth of more than $300M.

AtlantiCare's information technology division manages the network connectivity among all their healthcare sites, supporting desktop computers, maintaining internet and intranet websites, and developing software to improve access to healthcare information for patients and providers.• Led Implementation of medical billing and ambulatory practice management system across entire network in three months, on-time and on-budget, providing a network-wide single platform.• Implemented system to support roll-out of multiple regional out-patient surgical centers. • Spearheaded sales of practice management and online patient chart solutions to affiliated doctors and medical practices.• Led the JCAHO accreditation process for segments of AtlantiCare health system.

Medlab is a regional medical laboratory that provides a variety of testing services to Delaware, southern Pennsylvania and southern New Jersey. Hired to turnaround the IT department of Medlab, I implemented IT governance and project management disciplines that improved service delivery by over 300%. Then, I was asked to lead the 40-person medical billing department in streamlining the collection process, stabilizing the technology infrastructure, and managing vendor contracts and negotiations. • Stabilized technology infrastructure, increasing uptime from under 90% to more than 99.9%.• Managed team of more than 30 entry-level billing clerks. Streamlined collection process and automated ICD9 coding, resulting in 25% staff reduction and increased billing revenue by 4%.