Scott Best Email & Phone Number

Schnecksville, Pa, Us

Bethlehem, Pa

- Oversee daily operation of the IT Service Desk & Support Services Team (15 members) (supporting 18,000 users). Includes hiring, supervising, evaluating, and professional development of team members- Manage IT Service Desk incidents (over 20,000 annually) and analyze for patterns using ServiceDesk Plus- Create Service Desk procedures and policies to ensure a customer-focused environment- Collaborate with school Principals and senior District management to develop their IT requirements, provide recommendations, create budgets, and procure all IT equipment for their school or department- Assist in creating and managing the $6,000,000 District IT budget- Procure District’s IT hardware and software while building strong vendor relationships- Responsible for creating and implementing the District’s IT hardware replacement plan- Manage and negotiate hardware, software, and support contracts while maximizing cost savings- Manage all user technology and telecommunications equipment and support for the entire school district- Served as project lead or was majorly involved in the implementation of many new systems and services including: Active Directory, Google G Suite for Education, an IT Service Desk, an incident management system, an asset inventory system, a knowledge base, remote support and management systems, software applications, a 1:1 Chromebook initiative, and deployment of over 25,000 Chromebooks and over 2,000 Mac and Windows computers- Served as project manager for the installation of auditorium audio-visual systems in ten buildings- Served as project manager for classroom upgrades including the purchase and installation of over 1,000- Responsible for providing yearly state reporting for the Pennsylvania Technology Inventory (PATI) Survey

Bethlehem, Pa

- Teach MGMT 211.2: Applied Information Management (includes advanced uses of Excel)- Teach MGMT 216: Information Systems for Management (offered both in the classroom and fully online)- Utilize Canvas LMS to provide online content to complement each course

Bethlehem, Pennsylvania, United States

- Procured College’s IT hardware and software while building strong vendor relationships- Managed and negotiated hardware, software, and support contracts while maximizing cost savings- Assisted in creating and managing the $2,000,000 College IT budget, with a surplus annually- Collaborated with academic and administrative department heads to develop their IT requirements, provide recommendations, create budgets, and procure all IT equipment for their department- Collaborated with counterparts at other Lehigh Valley colleges and facilitated consortium purchasing agreements- Served as IT Project Manager for many College-wide IT projects including the implementation of Google Apps for Education and all IT aspects of the Collier Hall of Science renovation project- Assisted in creating the College’s IT disaster recovery plan and served as first level emergency responder- Assisted in development and writing of institutional IT policies- Developed a plan which included budgeting, procurement, and implementation of two desktop hardware and software management/distribution systems (KACE and Jamf Pro) and campus print tracking software (PaperCut)- Managed the IT Help Desk support center and User Support Team technicians (3,000 users)- Managed all technology equipment and support for the entire college- Managed IT work orders and analyzed for patterns using Numara’s Track-It! Help Desk- Provided escalated support for the IT Help Desk including Windows and Macintosh clients, servers, networking, and telecommunications

Bethlehem, Pennsylvania, United States

- Administered College’s ERP system (Jenzabar EX), card access system, dinning POS system, and vending system- Assisted in planning, designing, and implementing the college’s new web portal (Jenzabar ICS)

Bethlehem, Pennsylvania, United States

- Provided technology support for faculty, staff, and students- Troubleshot Windows and Macintosh hardware and software, printer, and touch screen issues campus wide- Created knowledge base documentation for a wide variety of IT topics

Bethlehem, Pennsylvania, United States

- Provided level two user support to all Falculty, Staff, and Students on campus (about 1500 people)

Master Of Business Administration (Mba), It Service Management

Bachelor'S Degree, Business Management, Accounting