Experienced Customer Support Professional with a demonstrated history of working in the government administration industry, retail industry and fitness industry. Skilled in Educational Technology, Technical Sales & Support, Retail Sales Support, K-12 Education, Educational Software Support, E-Learning, and Office Management. A skilled communicator, with time-tested written, oral, and analytical skills, the ability to delegate, multitask and work independently. CUSTOMER SERVICE:‾‾‾‾‾‾‾‾‾‾► Handled 50+ customer interactions per day (phone/ counter sales) in support of new and current customers► Served as point person and helped maintain the school system’s cloud-based teacher evaluation database (IO education-Baseline Edge) for a school system of approximately 500 educators► Updated 1000+ account records on town’s SIS system (Follet-Aspen)TECHNICAL‾‾‾‾‾‾‾‾‾‾► Maintained the school system’s cloud-based teacher evaluation database (IO education-Baseline Edge) for a school system of approximately 500 educators► Aided in the online rostering and maintenance of staff and student information into numerous e-learning platforms used in support of the district’s nearly 6000 students and provided staff tech-support► Performed data entry and retrieval with software such as Microsoft Office Excel, Aspen(X2)MANAGEMENT‾‾‾‾‾‾‾‾‾‾► Analyzed, developed, and maintained the stocking levels of 12 New England Grainger branches. ► Utilized ServiceDesk Plus as our district’s core help desk and IT management application► Supervised daily branch operations as they pertain to personnel management, phone/counter sales, accounts receivable/payable, inventory control, shipping/receiving, and warehouse SPECIALTIES:Customer Service | Office Management | Technical Sales Support | G-Suite Skills | Interpersonal Skills | PC/Mac Skills | Professional Development | Software Support | MS Office Skills | IO Education/Baseline Edge | Problem Resolution | Database ManagementEmail: scottbesterman@gmail.com
Listed skills include Classroom, Curriculum Design, Curriculum Development, Community Outreach, and 15 others.