Scott Bitcon Email & Phone Number

United States

United States

Bothell, WA

United States

• 30 years experience in Public Safety Communications, 13 Years Experience in Public Safety technology solutions. Offering operations and administrative process improvement consulting.
• Develop, implement and optimize business practices to meet objectives.
• Develop innovative solutions that set businesses apart from the competition
• Preform testing/simulations that ensure that business process will yield positive results
• Identify current process that are potentially outdated advise on short-term, midterm and long-term solutions. Provide suggestions etc. Advise on corrective actions
• Provide risk assessments for communications systems, make recommendations based upon best practices and industry standards

Greater Denver Area

• Selected to lead the post implementation phase of SaaS solutions for a major nationwide customer. Managed customer and company expectations through a difficult start up period.
• Resolved differences between the company and the customer by aligning the agile sprint content with the customer environment.
• Three months from go-live, half way through the list of major issues determined it would be best to change course and implement legacy solutions while continuing to develop the new SaaS products.
• Kept customer and company goals in alignment, protecting the relationship and $110,000.00 in annual revenue.

California, Oregon, Washington, Alaska, Montana, Hawaii

• Responsible for Northern California and the Pacific Northwest, then to Southern California. Responsible to develop the assigned sales territory and meet quota.
• Created a new pricing structure for enterprise software installations which opened the market to new opportunities with existing customers. Significantly improving market share in the San Francisco Bay Area to over 80%.
• Achieved the first ever sale of a ZOLL product to one of the oldest private EMS organizations in Los Angeles County.

Greater Denver Area

• Selected by Company President to spearhead efforts to introduce a subset of products to identified International prospects, introduced products in over 10 countries across the world. Worked proactively with.
• Verified use cases for software in Europe and South America, initial contacts leading to over $1 Million in revenue.

Greater Denver Area

• Responsible to consult with the sales manager and customers to identify the need for the CommCAD product and the fit with the customer’s organization. Responsible for the quota of the product across all territories.
• Trained the sales team in the use of the product in the market
• Identified existing and new business opportunities to target
• Achieved Quota in the first year with over $700,000.00 in new sales.

Greater Denver Area

• Managed and created client specific responses to RFPs and proposals including product functionality, pricing, and technical requirements.
• Secured products in NCEMSC purchasing contract

Greater Denver Area

• Supported the efforts of the Territory Managers by consulting with prospective customers to create understanding of how ZOLL RescueNet products can improve their operations
• Defined the technical environment that will be required to successfully operate the RescueNet systems
• Provided pre-sales technical support & implement trials/pilots as required
• Provided the technical response to RFPs for ZOLL products
• Attended trade shows as required to support the sales effort
• Provided feedback to Product Management to assist in the development of the RescueNet Product Suite

Greater Denver Area

• Effectively trained clients on the use of ZOLL software based on best practices, and consulted collaboratively on system configuration using industry best practices.
• Assisted in the development and ongoing maintenance of training materials essential to the success of the implementation process
• Acted as a training and product resource for other members of the ZOLL team
• Provided project management/coordination to clients to ensure a successful training and implementation experience
• Install ZOLL RescueNet software
• Traveled 75-80% domestically

Colorado Springs, Colorado Area

• Provided public safety communications for multiple jurisdictions in the county, including over 15 separate fire protection districts
• Operated PC based telephone switching equipment and 800 Mhz trunked radio equipment
• Certified as a Communications Training Officer 11/98. Certified Emergency Medical and Fire Dispatcher (NAEMD/NAEFD/APCO)
• Promoted to Asst. Supervisor 1/2000

Sierra Vista, AZ

• Provided public safety communications for the Police and Fire Departments using Enhanced 911 technology and Computer Aided Dispatch
• Trained new employees in all aspects of emergency services dispatch
• Wrote and implemented a sixteen week training program for new dispatchers
• Implemented the first Computer Aided Dispatch system for the agency
• Maintained evidence facility and property room
• Processed major crime scenes with the investigations division

Bachelor’S Degree, Organization Development

In Progress

Behavioral Science

Management

History

Business, Poli Sci