Customer Care / Business Development Manager
• Managed 4-person team responsible for developing business and providing sales support to 11 automotive dealerships across Northern Michigan• Supervised and assisted a 2-person e-Marketing team responsible for 20+ websites, eBlasts, social media, CRM administration, online inventory management, and other projects as assigned• Oversaw turnaround of a business development center and guided multiple record-breaking months in sales across division, with some months reflecting up to a 50% growth in year-over-year internet sales• Liaison for vendors to ensure ROI for all e-marketing efforts across Northern Michigan division • Coordinated various division-level projects and initiatives, ensuring deadlines and goals were met• Spearheaded efforts to resolve a division-wide inventory management system failure that affected more than $40 million in inventory and directed the migration of advertising vendors to new inventory system